Megan Dykstra
Waukesha,WI
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills honed at Smokin Jacks. Proven ability to enhance guest engagement and satisfaction through effective conflict resolution and attentive service. Proficient in cash handling and POS systems, ensuring seamless operations in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Server
Sideliners
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server and Bartender
Explorium
07.2024 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Manager
Smokin Jacks
03.2024 - 10.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed inventory of product
- Provided engaging customer interactions and provided a positive guest experience
Server
Point Burger Bar
10.2021 - 03.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
No Degree - Dental Hygiene
WCTC
Waukesha06-2028
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Sideliners
10.2024 - Current
Server and Bartender
Explorium
07.2024 - 10.2024
Manager
Smokin Jacks
03.2024 - 10.2024
Server
Point Burger Bar
10.2021 - 03.2024
No Degree - Dental Hygiene
WCTC