MEGAN EASH
Jonesboro,AR
Summary
High energy PSR more than 15 years' experience in a flourishing call center 6 years working from home. Exceptional sales and customer service skills. Goal-driven, energetic and proficient in computers and dialing software. Experienced with handling inbound and outbound calls. Focused on promoting company image of quality, professionalism and integrity.
Overview
15
15
years of professional experience
Work History
PSR - Patient Service Representative
St. Bernards Medical Center
09.2022 - 05.2023
- Work in a call center setting and answer 200 calls plus in switchboard, take referral information for specialty Doctors, update insurance and personal information, get medication refills information to the nurses, send messages to the Dr and or Nurses for call back or RX requests, Hipaa enforcement, answer questions regarding clinic, direct patients where to go in clinic, inform patients on what each specialty Doctor is and what they specialize in, give out numbers for other clinics and establish new PCP for patients
Customer Service
TTEC AT HOME LLC
08.2021 - 11.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Translated complex technical issues into digestible language for non-technical users
- Used ticketing systems to manage and process support actions and requests
- Submitted service tickets for equipment maintenance requests
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff
- Evaluated and responded to incoming sales leads and requests for technical support assistance
Inside Sales Representative
Publishing Concepts Inc.
08.2019 - 11.2021
- Answered customers' questions regarding products, prices and availability
- Managed friendly and professional customer interactions
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
- Determined needs, delivered solutions and overcame objections through consultative selling skills
- Developed strategic relationships with existing customers by learning preferences and managing regular communications
- Emphasized product features based on analysis of customers' needs
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals
- Created and updated customer accounts with relevant information
Telephone Sales Representative
The Heritage Company
03.2014 - 08.2019
- Building rapport
- Upgrading on every call
- Customer service
- Taking and processing credit cards
- Inbound calling for a specific client
- Working well with others or alone
- Selling from day one, I was top Rookie for first 3 months, and I have received raises every evaluation
- Learn very well and retain information
- I will go above and beyond on every call to ensure the customer is satisfied
- Provided timely, courteous and knowledgeable responses to information requests
- Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems
- Contacted private individuals or businesses by telephone to solicit sales
- Made appointments with interested customers according to schedule availability
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Front Desk Receptionist
Super 8 Motel
04.2011 - 08.2013
- Balanced accounts and conducted nightly audits to keep bookkeeping current
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
- Computed guest billings and posted charges to room accounts
- Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism
- Provided property details to patrons, including dining areas, pool, spa and fitness center
- Monitored reservations to track incoming parties and special events
- Posted room charges such as food, liquor and telephone calls based on individual customer actions
- Arranged special accommodations for guests to maintain optimal satisfaction
- Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions
- Transmitted information or documents to customers, using computer, mail or facsimile machine
- Handled payment processing duties and provided customers with receipts and proper bills and change
1st Assistant Manager
Casey's General Store
04.2008 - 04.2011
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team
- Encouraged professional growth and talent development in associates to increase performance in all areas
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance
- Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times
- Mentored team on effective upselling and cross-selling techniques
- Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism
- Performed daily activities in timely manner, including managing housekeeping and inventory needs of store
- Processed credit and debit card payments and returned proper change for cash purchases
- Collaborated with department heads to identify opportunities, develop timely solutions and create action plans
- Minimized waste through expense tracking and effective cost control strategies
- Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store
Education
GED -
Waynesville Sr. High School
Waynesville, MOSkills
- Issue handling
- Hiring and training
- Listening skills
- Report writing
- Technologically savvy
- Payment reconciliation
- Account updates
- Product and service knowledge
- Warm calling
- POS systems operations
- Performance-driven
- Application assessments
- Skilled negotiator
- Invoice verification
- Inbound and outbound calls
- Team management
- Product and service understanding
- Skill building
- Script use
- Store opening and closing
- Product understanding
- Customer service
- Software Troubleshooting
- Inside Sales
- Operating Systems
- Technical Support
- Active Directory
- Agile
- Microsoft Windows
- Computer Networking
- Help Desk
Personal Information
Authorized To Work: US
Timeline
PSR - Patient Service Representative
St. Bernards Medical Center
09.2022 - 05.2023
Customer Service
TTEC AT HOME LLC
08.2021 - 11.2021
Inside Sales Representative
Publishing Concepts Inc.
08.2019 - 11.2021
Telephone Sales Representative
The Heritage Company
03.2014 - 08.2019
Front Desk Receptionist
Super 8 Motel
04.2011 - 08.2013
1st Assistant Manager
Casey's General Store
04.2008 - 04.2011
GED -
Waynesville Sr. High School
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