Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Hi, I’m
Megan Farmer
Sales
San Diego,CA
Summary
Overview
18
years of professional experience
Work History
The Gamut Group
Owner
12.2023 - Current
Job overview
- Company Overview: (Buckboard Catering + Events, Buckboard BBQ + Brew Restaurant, El Cajon)
- Managed and oversaw restaurant hiring, training, daily operations
- Managed Social Media outlets and posts for both the restaurant and catering team
- Lead Sales Managers to increased RFP's, ongoing Sales training thru TripleSeat
- “Face of the company” at many mixers and local Chamber events
- Increased Service Charge and included the charge of labor on all catering events
- Partnered with local rental companies in order to supplement our own internal rental offerings
- Signed the company to 11 new Preferred Vendor lists across San Diego County in less than a year
- Responsible for paying commissionable venues and supplying COI’s when needed
Terra Hospitality Group
Director of Catering + Sales, Catering + Sales Manager, Event Manager
09.2021 - 12.2023
Job overview
- Company Overview: (Terra Catering, Shalom Catering, San Diego)
- Responsible for helping the company to go “paperless” after 15+ years of only paper proposals and contracts
- Streamlined over 175 dated employee files in new software, hired and trained new staff for post-pandemic service standards and expectations
- Managed all events for two catering companies ranging from 10 people to 500+ people
- Main point of contact for all incoming RFP’s and aided in sending out e-documents and e-payment links for over $1.75M+ of confirmed business
- Organized and participated in many SITE visits with venue managers and other vendors involved in the execution of events across San Diego county
- Orchestrated tastings with prospective clients
- Worked directly with Chef on internal processes and external potential business opportunities beyond the usual inbound requests
King’s Seafood
Classroom Trainer, Lead Server, Banquet Server
09.2018 - 11.2020
Job overview
- Company Overview: (Lou & Mickey’s Steakhouse, downtown San Diego)
- Responsible for training and streamlining training processes for all new trainees
- Worked with Head Chef and Server Managers to ensure updating all training documents using the online portal - dish pictures, flavor profiles, modifications, potential allergies, wine pairings, flash cards and PowerPoint presentation tools for classroom learning
- Assisted the roll out of our new Dry Aging room and all information needed to train the staff in order to be able to sell $100+ steaks to any type of guest
- Aided multiple workgroup managers in re-writing job duties along with Standard Operating Procedure notes for cleaning/sidework duties for server/busser/food runner positions
The Cheesecake Factory
Designated Trainer, Lead Server, Classroom Facilitator, NRO Team
10.2013 - 09.2019
Job overview
- Company Overview: (Seaport Headquarters, Rancho Mirage, Cerritos, Fashion Valley)
- “Absolute Guest Satisfaction is our highest priority”
- Winner of Highest Dessert Percentage many times
- Opened multiple restaurants from the ground up, including training over 500 new servers, tested and certified
- Organized and held bi-annual New Menu Item meeting involving all pertinent work groups and their managers to ensure seamless transition for all workgroups to “go live day”
- Continuously named High Sales and Lowest Comps
- Used “Cheesecake University” online Portal for all training information and maintaining of all new hire training processes and certifications
The Brigantine Family of Restaurants
Dining Room Server, Cocktail Server, New Hire Trainer
08.2006 - 10.2013
Job overview
- Company Overview: (The Steakhouse at Azul, The Del Mar Brigantine & The Poway Brigantine)
- Provide excellent, professional and personalized service to encourage repeat guests according to corporate standards
- Continuously named “High Sales” on the shift
- Winner in many wine sale competitions: La Crema, Hess, Wild Horse, Bianchi, Murphy Goode, also helped management organize training materials for staff based off of the information given to us from each vendor
- Requested often by name; high “Call Table” count
- Ensure new servers are taught proper tableside manner – how to open bottles of wine, how to suggestively sell the nightly specials, how to respectively upsell food and wine to maximize sales, how to handle complaints and difficult guests with grace and “polish”
- Helped to create a new tip out policy/standard amongst the buss and run staff to increase productivity and interest of all work groups
Grand Pacific Resorts & Carlsbad Sheraton
Asst. Reservations and & Revenue Manager
06.2010 - 07.2011
Job overview
- Supervise staff of over 30 employees consisting of both Resort Specialists and Owner Inventory Specialists
- Manage payroll through acute labor analysis
- Organize and develop staff schedule to ensure optimal operations of the department
- Manage inventory and sales for 90 hotel units and 143 condo reports along with creating a detailed resource book for all agents to use in order to expand property and room knowledge in order to more effectively entice sales
Education
Palomar CollegeSan Marcos, CA
Associate of Arts from Interior Design
University Overview
California State University of San MarcosSan Marcos, CA
from Spanish Language
University Overview
Skills
- High attention to detail
- Experienced with many POS Systems
- Guest/customer is “king”, but it takes a team mentality to execute on all levels to ensure a seamless experience for all types of clientele
- Bilingual – English/Conversational Spanish
- Extremely organized
- Perpetual student – I thrive in an ongoing learning environment and I enjoy both learning and teaching
References
References
- Tiffany, Rohrer, Event Manager, 858.951.6016, Terra Hospitality Group,, San Diego
- Charlene, Smith, Area Field Training Manager, 714.747.0661, The Cheesecake Factory, Corporate
- Jameson, Law-Valdez, Lead Server, 785.408.4435, Lou & Mickey’s,, San Diego
Timeline
Owner
The Gamut Group
12.2023 - Current
Director of Catering + Sales, Catering + Sales Manager, Event Manager
Terra Hospitality Group
09.2021 - 12.2023
Classroom Trainer, Lead Server, Banquet Server
King’s Seafood
09.2018 - 11.2020
Designated Trainer, Lead Server, Classroom Facilitator, NRO Team
The Cheesecake Factory
10.2013 - 09.2019
Asst. Reservations and & Revenue Manager
Grand Pacific Resorts & Carlsbad Sheraton
06.2010 - 07.2011
Dining Room Server, Cocktail Server, New Hire Trainer
The Brigantine Family of Restaurants
08.2006 - 10.2013
Palomar College
Associate of Arts from Interior Design
California State University of San Marcos
from Spanish Language
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