Megan Egan
Orlando,FL
Summary
Proven Patient Services Coordinator at Advent Health Orlando, adept in managing sensitive patient data and streamlining the registration process. Demonstrates exceptional organizational skills and a calm demeanor under pressure, ensuring high levels of patient satisfaction and compliance. Expert in healthcare systems and medical billing, contributing to enhanced operational efficiency.
Overview
8
8
years of professional experience
Work History
Patient Services Coordinator
Advent Health Orlando
05.2022 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Communicated with primary care offices and insurance companies to obtain authorization.
- Administered billing functions to maintain profitability and meet compliance, quality and productivity standards.
Patient Care Coordinator
Advent Health Orlando
02.2021 - 04.2022
- Worked with patients to schedule tests and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Temp Screener
Advent Health Orlando
02.2020 - 01.2021
- From the start of COVID-19 I would go to different Disney Parks helping on assisting the guests before coming into the parks to make sure they have no symptom's and checking their temperatures before entering the parks.
Cashier/Customer Service Representative
Bravo Supermarket
02.2016 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
No Degree - Physical Therapy Aid
Advent Health University
Orlando05.2024
Associate of Arts -
Valencia College
Orlando, FL05.2019
Skills
Strong Organization
Patient Registration
Appointment Scheduling
Healthcare Systems Knowledge
Medical Billing
Registration and Admissions
Insurance Billing
Referral Coordination
Calm and Effective Under Pressure
Gathering Information from Patients
Administrative and Office Support
Resolving Problems
Timeline
Patient Services Coordinator
Advent Health Orlando
05.2022 - Current
Patient Care Coordinator
Advent Health Orlando
02.2021 - 04.2022
Temp Screener
Advent Health Orlando
02.2020 - 01.2021
Cashier/Customer Service Representative
Bravo Supermarket
02.2016 - 01.2021
No Degree - Physical Therapy Aid
Advent Health University
Associate of Arts -
Valencia College