Megan E. Gregg
Merrimac,MA
Summary
Results-driven Operations and Account Management leader with an emphasis on collaboration. I excel in building long-term client relationships and implementing cost-saving processes that enhance operational efficiency and deliver exceptional client satisfaction.
Overview
21
21
years of professional experience
Work History
Associate Director, Supplier Operations
Labviva
Boston, MA
01.2024 - 10.2024
- Promoted to direct day-to-day operations and provide structural leadership to tactical operations team, ensuring efficient workflow and high-quality outcomes
- Reduced turnaround time for client requests by 30%
- Increased client onboarding efficiency by implementing use of automated workflow tools for communication, data processing, and document generation
- Cultivated and managed B2B vendor relationships, ensuring satisfaction and long-term partnership success
- Quadrupled vendor catalog exposure across top-tier pharmaceutical and R&D clients, contributing to a 92% vendor retention rate
- Evaluated client performance to drive accountability across the organization, leading to faster turnaround times on project deliverables and reduction in bottlenecks
- Conducted cost-saving analyses, identifying onboarding bottlenecks impacting revenue generation
- As a result, changes are underway to course correct
- Collaborated with engineering and project management leads to facilitate seamless client/vendor integrations
Manager, Supplier Operations
Labviva
12.2021 - 01.2024
- Led team of four employees that executed on SOPs while meeting departmental growth goals
- Developed and implemented new hire onboarding program, defining departmental roles/responsibilities
- Charged with training three new hires to meet departmental expansion needs
- Developed and implemented SOPs leading to enhanced operational efficiency and more consistent quality across supplier operations
- Reduced new vendor integration/onboarding timeline by approximately 50%
- Identified and developed a comprehensive vendor outreach schedule for critical supplier updates
- Regular catalog updates, leading to a measurable decrease in pricing discrepancies and enhanced consistency across product offerings
- Managed flow of marketing content, collaborating to create impactful materials that effectively communicated brand messaging
Key Account Manager, Client Services
BrkThru Digital
Remote
08.2018 - 12.2021
- Ensured optimum client service, satisfaction, and retention for an account portfolio that included Pharmaceutical, Biotech, Healthcare, Higher Education, Non-Profits, Financial Institutions
- As lead account manager, oversaw all aspects of client relations from onboarding to campaign launch to renewal, achieving 90% client retention
- Expanded new business in existing client portfolio, leading to $500k increase in revenue
- Managed tactical set up of digital campaigns in variety of advertising platforms including trafficking creative, generating pixel strategies, creating client dashboards, quality assurance, and troubleshooting errors to ensure a successful campaign lifespan
- Mentored new hires to hone their initial skills and speed their integration in the areas of general client communication, strategy building, onboarding, and reporting
Assistant Project Manager/Quality Control Coordinator
Mark Richey Woodworking
Newburyport, MA
07.2017 - 07.2018
- Provided strategic support to PM/QC team on firm’s premier projects, including Fortune 100 Company’s new global headquarters/campus install
- Facilitated key correspondence on behalf of internal project team and on-site subcontractors
- Acted as liaison for dispute claims between firm, sub-contractors, general contractors, and client
- Served as sole Quality Control inspector on all finished in warehouse products when lead QC Manager was on job site
- Compiled data/project management updates and distributed to team leaders
New Accounts Director
Shooting Stars Productions
San Francisco, CA
10.2013 - 06.2017
- Led business development for the public/private school and youth sports market, negotiating and securing contracts to sustain annual revenue goal of $3 million
- Oversaw design and production of marketing strategies and materials to enhance brand awareness and support business development strategies
- Managed CRM database including compatible digital marketing campaigns
Producer
NBC 10 Boston/NECN
Needham, MA
07.2011 - 09.2013
- Created daily rundowns for morning newscasts airing from 6:00 – 7:00 am and later the 4:00 – 5:00 pm hours
- Selected, wrote, and coordinated all video and graphic elements for news stories, teases, bumps, and breaking news utilizing AP-ENPS and Vertigo 4.6 platforms
- Worked with assignment desk personnel and reporters to ensure all angles of a story were fact checked and presented objectively
- Booked satellite windows for on-location reporter/photography crews utilizing Intel SAT platform
- Coordinated logistics of remote satellite interviews with NBC Network live desk
Writer, Production Assistant
WCVB Channel 5
Needham, MA
08.2010 - 07.2011
- Wrote news stories assigned by producers for evening, nightly, eye-opener, and breaking newscasts
- Selected and coordinated video footage with editors for respective stories
- Utilized AP-ENPS to search in-house file footage library
- Responsible for requesting video feeds from Pathfire and CNN Newsource platforms
- Cut-down and repurposed in-house reporter packages for national distribution on CNN, ABC affiliates
- Requested and coordinated design specs for newscast graphic elements
Producer
WERS-88.9 FM
Boston, MA
05.2010 - 01.2011
- Selected, wrote, and anchored two-minute live news ‘updates’ every thirty-minutes during the 6:00 – 9:00 am and 4:00 – 7:00 pm commutes
- Wrote and edited 45-second audio package stories
- Utilized AP-ENPS and AP-Prime Cuts soft platforms to create update rundowns and to source sound respectively
Key Account Manager
Shooting Stars Productions
03.2004 - 07.2009
- Coordinated photography events with school and/or league liaisons leading up to, during and post production
- Negotiated and secured contract extensions for company’s top earning clients
- Supervised all tasks delegated to junior account managers and account management assistant team
- Ran point for streamlining e-commerce procedures with commercial photography lab partner
Education
Master of Arts - Communications, Journalism
Emerson College
Boston, MABachelor of Fine Arts -
Tufts University/School of the Museum of Fine Arts
Boston, MASkills
- Process implementation/improvement
- Project management
- Relationship building
- Problem solving
- Resource allocation
- Reporting
- Google Analytics
- MS Office
- Apple OS
- CRM (HubSpot, Salesforce, ACT)
- Advertising Platforms (Google Ads, Facebook/IG, Various DSPs)
- TV production platforms (ENPS, Avid, Newsource, Pathfire)
Timeline
Associate Director, Supplier Operations
Labviva
01.2024 - 10.2024
Manager, Supplier Operations
Labviva
12.2021 - 01.2024
Key Account Manager, Client Services
BrkThru Digital
08.2018 - 12.2021
Assistant Project Manager/Quality Control Coordinator
Mark Richey Woodworking
07.2017 - 07.2018
New Accounts Director
Shooting Stars Productions
10.2013 - 06.2017
Producer
NBC 10 Boston/NECN
07.2011 - 09.2013
Writer, Production Assistant
WCVB Channel 5
08.2010 - 07.2011
Producer
WERS-88.9 FM
05.2010 - 01.2011
Key Account Manager
Shooting Stars Productions
03.2004 - 07.2009
Master of Arts - Communications, Journalism
Emerson College
Bachelor of Fine Arts -
Tufts University/School of the Museum of Fine Arts
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