Megan Eisenbeis
Overland,MO
Summary
Customer-oriented Veterinary Assistant with 9+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader, strategic planner , educator, and problem solver with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
10
10
years of professional experience
Work History
Veterinary Assistant
Kirkwood Animal Hospital
03.2022 - Current
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Boosted clinic revenue with accurate billing and invoicing procedures.
- Educated clients on vaccinations, food, supplements, preventatives, and medications we sold and utilized in house
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Increased clinic efficiency with effective inventory management and restocking procedures.
- Established strong relationships with parents through regular communication, fostering a supportive network for animal educational success.
General Manager
No Leash Needed
08.2017 - Current
- Greeted customers and listened closely to problems described to determine solutions.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Trained, coached and mentored staff to support smooth adoption of new Gingr program.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Maintained current social media trends through attending professional conferences and webinars.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 40+ new employees.
- Assisted team during high volume times with staffing issues
Grooming Assistant Supervisor
Wagger's Pet
01.2015 - 07.2018
- Dematted dogs and cats.
- Cleaned tear stains from fur using safe chemical cleansers.
- Trimmed nails using clippers and grinders.
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
- Worked with more than 25+ animals each day to provide skilled bathing and grooming services.
- Trained, monitored, and coached new team members on daily tasks
- Performed daily cleaning and sanitizing of the facility
- Cultivated customer loyalty, promoted repeat customers and improved sales.
Veterinary Receptionist / Assistant (temp)
Bridgeton Animal Hospital
05.2017 - 08.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Entered data from pet records and office visits into computer system using Avimark.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Answered owner animal health questions and advised on best care practices.
- Enhanced office productivity by handling high volume of callers per day.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
Education
High School Diploma -
Ritenour High School
06.2016
Veterinary Assistant Certification - Veterinary Assistant
North Technical High School
05.2016
Skills
- Avimark Database
- Customer Service Management
- Goal Setting
- Human Resources Oversight
- Business Leadership
- Recruitment and Hiring
- Self manager
- Staff Scheduling
- Sales Promotion
- Content Workflow
- Employee Motivation
- Problem solver
- Payroll Administration and Timekeeping
- Money Handling
- Client Communication
- Client educator
Timeline
Veterinary Assistant
Kirkwood Animal Hospital
03.2022 - Current
General Manager
No Leash Needed
08.2017 - Current
Veterinary Receptionist / Assistant (temp)
Bridgeton Animal Hospital
05.2017 - 08.2017
Grooming Assistant Supervisor
Wagger's Pet
01.2015 - 07.2018
High School Diploma -
Ritenour High School
Veterinary Assistant Certification - Veterinary Assistant
North Technical High School
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