Megan Elliott
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Medical industry. Strong collaborator with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with strong passion for developing relationships, cultivating partnerships and growing business.
Overview
11
11
years of professional experience
Work History
Revenue Cycle Manager
Contractor For Modern Practice Solutions
09.2019 - 01.2024
- Oversaw RCM and AR for three practices with a emphasis on pediatric cardiology clinics.
- Implemented process improvements, ensuring accurate charge capture and coding compliance.
- Provided staff training on revenue cycle management best practices, increasing productivity across billing department.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Monitored and guided revenue cycle operations.
- Worked with customers to develop payment plans and bring accounts current.
- Developed policies and procedures for medical billing department, establishing strong foundations that supported growth and operational success within the organization.
- Established and checked coding procedures, monitored reports and updated internal files.
- Conducted performance reviews and implemented improvement plans.
Client Relations Specialist
Tivity Health Inc.
09.2017 - 03.2018
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Logged call information and solutions provided into internal database.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Responded proactively and positively to rapid change.
Waitress/Main Bartender
Sir Vezas
10.2016 - 04.2017
Host/Lead Server
Curry Garden Indian Restaurant
03.2013 - 06.2016
Pharmacy Technician
Wal-Mart Pharmacy
05.2014 - 01.2016
- Entered and processed patients' prescriptions into internal system.
- Managed opening and closing duties for pharmacy.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted and labeled prescriptions with correct item and quantity.
- Contributed to reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
Assistant
Total EMR Solutions
05.2013 - 05.2014
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
GED -
Chandler High School
Chandler, AZ2013
Skills
- MS Office proficiency
- Data analysis
- Networking
- Accurate and detailed
- Collaboration and Teamwork
- De-Escalation Techniques
- Claims Management
- Staff Management
- Revenue performance
- Planning and coordination
Timeline
Revenue Cycle Manager
Contractor For Modern Practice Solutions
09.2019 - 01.2024
Client Relations Specialist
Tivity Health Inc.
09.2017 - 03.2018
Waitress/Main Bartender
Sir Vezas
10.2016 - 04.2017
Pharmacy Technician
Wal-Mart Pharmacy
05.2014 - 01.2016
Assistant
Total EMR Solutions
05.2013 - 05.2014
Host/Lead Server
Curry Garden Indian Restaurant
03.2013 - 06.2016
GED -
Chandler High School
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