Megan Elliott
San Rafael,CA
Summary
Accomplished leader with a proven track record at the City and County of San Francisco, excelling in operations management and organizational development. Skilled in fostering high-performing teams and implementing strategic solutions that enhance productivity. Expert in contract management, with a knack for verbal communication, ensuring streamlined operations and significant improvements in efficiency.
Overview
28
28
years of professional experience
Work History
Director of Operational Development
San Francisco Office of the Assessor-Recorder
07.2024 - Current
- Lead business side of $55M SMART technology replacement project as Project Sponsor.
- Improve project efficiency with strategic planning, resource allocation, and process improvements.
- Communicate, negotiate, and resolve conflicts with vendors.
- Oversee development of office-wide Standards function.
- Establish culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Facilitate cross-functional collaboration for improved decision-making processes within organization.
- Strengthen internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements
- Navigate office through periods of significant change, maintaining focus on long-term strategic goals.
Managing Director of Real Property and Standards
San Francisco Assessor-Recorder
08.2021 - 08.2024
- Oversaw ASR operations and provided corrective feedback to achieve daily and long-term goals (as interim Deputy of Operations)
- Led business side of $55M SMART technology replacement project as Project Sponsor.
- Communicated, negotiated, and resolved conflicts with vendors.
- Managed development of statistical analyses to gather data for operational and forecast team needs.
- Guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring, and training of team members.
- Reorganized organizational structures to maximize productivity
Manager of Real Property
San Francisco Office of the Assessor-Recorder
07.2017 - 07.2021
- Managed staff of 75 professional employees and directed activities of Assessor-Recorder’s Real Property section, including Commercial Real Property division, Residential Real Property Division, and Mapping division.
- Led Real Property Standards functions of office. Directed ongoing business process improvements to Real Property procedures, under state law.
- Identified and developed data tools and processes to ensure professional appraisers had information to complete fair and accurate property valuations.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
In Home Supportive Services Program Director
San Francisco Human Services Agency
08.2010 - 06.2017
- Provided strategic vision and direction for SF IHSS program comprising over 21,000 consumers, 19,000 homecare providers, and 190 professional staff
- Represented Agency at State and City-wide venues
- Administered budget of over $180 million; Developed and managed contracts with home care agencies and IHSS Public Authority
- Developed strong, effective partnerships between IHSS program and community partners, IHSS stakeholders, and other city and county departments
- Co-Chaired San Francisco Long Term Care Integration Strategic Planning Scope Committee
- Increased efficiency and morale by implementing technological solutions
- Created innovative programs and models of service delivery/integration
IHSS Intake Manager
San Francisco Human Services Agency
01.2005 - 07.2010
- Developed policy and goals for IHSS program. Coordinated annual budget preparation.
- Directed activities of over 90 staff performing multiple functions, including Medi-Cal eligibility.
- Led, monitored, and coached staff to meet goals and improve performance.
- Worked collaboratively with community partners to enhance outcomes for consumers.
- Organized successful community outreach programs and events.
- Re-engineered business processes to improve efficiency and effectiveness.
- Managed contracts with Transitional Care vendors
Senior Budget Analyst
San Francisco Human Services Agency
01.2002 - 12.2004
- Planned and led complex analytical work in areas of budgetary, legislative, and administrative policy; coordinated, developed, and managed budget of over $500 million; identified optimal funding opportunities.
- Developed and managed programs to leverage federal, state, and grant funding.
- Led team to effectively implement Targeted Case Management program and maximize benefits to Department and Non-Profit Contractors.
IHSS Training Officer
San Francisco Human Services Agency
01.1998 - 11.2004
- Independently developed and implemented innovative training programs for staff, resulting in increased worker productivity and enhanced client outcomes. Trained and mentored over 60 new personnel to become social workers.
- Provided outreach and training to community partners.
- Analyzed, evaluated, and developed program policies and procedures, producing improved program operations and enhanced organizational communication.
- Supervised two staff to ensure contract compliance through effective management of Quality Control unit.
- Directed widespread organizational change as chair of HSA Strategic Planning Committee.
Program Coordinator/Interim Program Director
Career Resources Development Center
01.1997 - 12.1997
- Successfully guided business and operations of four job training and placement programs through organizational changes to maintain positive outcomes for over 50 immigrant and refugee clients.
- Managed multi-disciplinary professional staff including educators, job developers, and project coordinators, emphasizing teamwork and innovation.
- Coordinated program budgets and monitored contract compliance to ensure adequate funding.
Education
Master of Arts - Public Administration
University of San Francisco
San Francisco, CABachelor of Arts - Comparative Literature And French
University of Wisconsin - Madison
Madison, WISkills
- Operations Management
- Contract and Vendor Management
- Hiring and Retention
- Strategies and goals
- Organizational Development
- Verbal and written communication
- Team Management
Timeline
Director of Operational Development
San Francisco Office of the Assessor-Recorder
07.2024 - Current
Managing Director of Real Property and Standards
San Francisco Assessor-Recorder
08.2021 - 08.2024
Manager of Real Property
San Francisco Office of the Assessor-Recorder
07.2017 - 07.2021
In Home Supportive Services Program Director
San Francisco Human Services Agency
08.2010 - 06.2017
IHSS Intake Manager
San Francisco Human Services Agency
01.2005 - 07.2010
Senior Budget Analyst
San Francisco Human Services Agency
01.2002 - 12.2004
IHSS Training Officer
San Francisco Human Services Agency
01.1998 - 11.2004
Program Coordinator/Interim Program Director
Career Resources Development Center
01.1997 - 12.1997
Master of Arts - Public Administration
University of San Francisco
Bachelor of Arts - Comparative Literature And French
University of Wisconsin - Madison
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