Summary
Overview
Work History
Education
Skills
Timeline
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Megan Ellis

ATLANTA,GA

Summary

Experienced Director of Operations and trainer with 7+ years of experience in customer service and leadership development. Proven track records of increasing annual sales, developing team members into leaders that are ready to lead and serve. Proficient at developing training plans for new and current team members, and building employee morale. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

8
8
years of professional experience

Work History

Internship Student

Chick-fil-A
Fairburn, GA
01.2024 - Current
  • Place orders for inventory and manage stock.
  • End of month Inventory count and calculate food cost percentage.
  • Make a weekly schedule for staffing the restaurant.
  • Manage labor by forecasting sales determining how many hours to schedule based on a productivity goal.
  • Schedule conduct interview for new employees.
  • Submit daily financial reports to ensure each day is balanced.
  • Learn to utilize daily reports to identify potential issues opportunities.

Front Desk Receptionist

Fairfield Inn And Suites Marriott
Fairburn, GA
07.2023 - Current
  • Greeted customers warmly and made them feel welcome.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Drafted professional business documents, spreadsheets and correspondence.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.

Director of Operations

Chick-fil-A
Fairburn, GA
04.2019 - Current
  • Worked with management team to develop operational goals aligned with business strategy.
  • Established operational guidelines and identified opportunities for improvement.
  • Set goals and expectations for direct reports using performance review process, holding staff accountable.
  • Recognized employees for demonstrating excellent service resulting in increased company morale.
  • Enhanced customer service and satisfaction through policy and procedural changes.
  • Created a leadership development program for upcoming leaders.
  • Increased yearly sales by $10,000; accomplishing symbol

Grand Opening Trainer

Chick-fil-A
ATLANTA, GA
11.2019 - 01.2021
  • Traveled to North Carolina, South Carolina, New York, etc. to help open Chick-fil-A restaurants.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Suggested and offered specific training programs to help workers maintain or improve job skills.
  • Created and offered additional materials to enhance training.
  • Explained goals and expectations required of trainees.

Certified Trainer

Chick-fil-A
Dunwoody, GA
08.2015 - 03.2019
  • Determined appropriate instructional plans based on personal strengths and training goals.
  • Trained new hires in front of house and back of house.
  • Tracked participant attendance, contributions and progress according to objectives.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.

Education

BBA - Business Administration And Management

Clayton State University
Morrow, GA
12-2024

Associate of Science -

Georgia State University
Atlanta, GA
08.2022

Skills

  • Attention to Detail
  • Problem-Solving
  • Clear Communication
  • Critical Thinking

Timeline

Internship Student

Chick-fil-A
01.2024 - Current

Front Desk Receptionist

Fairfield Inn And Suites Marriott
07.2023 - Current

Grand Opening Trainer

Chick-fil-A
11.2019 - 01.2021

Director of Operations

Chick-fil-A
04.2019 - Current

Certified Trainer

Chick-fil-A
08.2015 - 03.2019

BBA - Business Administration And Management

Clayton State University

Associate of Science -

Georgia State University

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Megan Ellis