Megan Ellis
Atlanta,GA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Eager to take on new challenges and responsibilities to further develop my skills, and advance my career.
Overview
10
10
years of professional experience
Work History
Inside Sales Representative
Freshpoint Atlanta
Fairburn, Georgia
07.2024 - Current
- Liaised between outside sales representatives and accounts to optimize customer service.
- Collaborated with other departments to ensure successful implementation of sales initiatives.
- Solicited feedback from customers on product features and service levels.
- Assisted customers with product inquiries and order placements.
- Managed customer accounts and updated information in CRM system.
- Implemented feedback mechanisms to assess training effectiveness and learner satisfaction.
- Collaborated with team members to address customer concerns promptly.
- Participated in training sessions to learn sales techniques and product knowledge.
Shift Leader
Chick-fil-A
Fairburn, Georgia
04.2019 - 07.2024
- Supervised team members during daily operations and ensured adherence to protocols.
- Managed inventory levels and organized stock for efficient access and flow.
- Trained new employees on company policies, procedures, and safety protocols.
- Scheduled shifts and coordinated coverage for operational needs throughout the week.
- Facilitated team meetings to improve communication and address workflow issues.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Grand Opening Certified Trainer
Chick-fil-A
Atlanta, GA
11.2019 - 05.2020
- Developed training materials for new staff during grand opening events.
- Conducted hands-on training sessions to ensure staff proficiency in customer service.
- Assisted in setting up operational workflows to enhance team efficiency.
- Facilitated role-playing exercises to improve communication skills among staff members.
- Collaborated with management to address staffing needs during opening events.
- Organized and led training sessions for new staff members in preparation for grand opening.
- Assessed employee performance during the grand opening process and identified areas needing improvement.
- Analyzed feedback from customers attending the grand opening to identify areas needing improvement in future events.
- Established clear objectives for each stage of the grand opening process and monitored progress towards these goals.
Certified Trainer
Chick-fil-A
Dunwoody, Georgia
08.2015 - 04.2019
- Conducted training sessions for new team members on operational procedures.
- Developed instructional materials to enhance employee understanding of service standards.
- Evaluated trainee performance and provided constructive feedback for improvement.
- Coordinated onboarding programs to ensure smooth integration of new hires.
- Assisted in creating a positive learning environment for staff development.
- Implemented best practices for food safety and cleanliness during training sessions.
- Provided one-on-one coaching sessions to help individuals improve their skills.
- Determined appropriate instructional plans based on personal strengths and training goals.
Education
BBA - Business Administration And Management
Clayton State University
Morrow, GA05-2025
Associate of Science - Science
Georgia State University
Atlanta, GA07-2022
Skills
- Cheerful and energetic
- Dependable
- Key relationship management
- Goals and performance
- Driven
- Team building
- Employee training
- Microsoft Office
- Inventory management
- Effective communication
- Excellent time management
- Product knowledge
- Organized and efficient
- Relationship development
- Email and phone etiquette
- Promotional selling
- Exceptional customer service
- Data entry
- CRM software proficiency
- Multitasking Abilities
- Performance reviewing
Timeline
Inside Sales Representative
Freshpoint Atlanta
07.2024 - Current
Grand Opening Certified Trainer
Chick-fil-A
11.2019 - 05.2020
Shift Leader
Chick-fil-A
04.2019 - 07.2024
Certified Trainer
Chick-fil-A
08.2015 - 04.2019
BBA - Business Administration And Management
Clayton State University
Associate of Science - Science
Georgia State University
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