MEGAN EMMANUEL
Mandeville
Summary
Motivated and passionate kinesiology student with the intention of gaining employment into your practice. Hardworking and driven, with goals of flourishing in your respected institute. Bringing forth a strong academic background with a GPA of 3.74. A combat veteran who is committed to working hard and serving my peers and community.
Overview
9
9
years of professional experience
Work History
Customer Experience Coordinator
TJX Companies
07.2024 - 01.2025
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
- Coordinated with different departments for seamless collaboration on shared initiatives focused on enhancing the client experience journey.
- Exhibited high energy and professionalism when dealing with clients and staff.
Server
The Cheesecake Factory
04.2022 - 07.2024
- Worked as an energetic receptionist, using strong administrative skills to enhance company performance
- Reported to superiors on a weekly basis
- Approached each work day with enthusiasm and a wonderful work ethic
- Trained and coached new customer service representatives on best practices and customer service standards
- Developed and maintained customer service policies and procedures to ensure adherence to company standards
- Implemented a customer feedback system that proactively resolves customer issues before they become complaints
- Demonstrated a high level of accuracy in taking orders and delivering food, resulting in few customer complaints
- Provided knowledgeable and courteous service, resulting in positive reviews from customers
- Memorized the menu, specials and wine list, resulting in fewer mistakes when taking orders
- Used point-of-sale software accurately and efficiently, resulting in fewer mistakes when entering orders
Soldier
United States Army
04.2017 - 10.2019
- Managed and coordinated personnel and resources in a complex and hostile environment
- Demonstrated superior marksmanship and combat proficiency on multiple battlefield exercises
- Led a team of soldiers on a successful mission to capture a high-value enemy target
- Developed a comprehensive training program for new recruits that improved combat readiness by 95%
- Performed first aid and provided medical care to injured personnel under fire
- Utilized advanced communications technology to successfully coordinate a multi-division operation
- Operated a variety of weapons systems and equipment, including tanks, aircraft, and missiles
- Responded quickly and decisively to enemy threats, resulting in minimal casualties
- Maintained and updated military records and personnel files
- Provided training and guidance to new personnel on protocol and procedures
- Achieved proficiency in all tactical exercises and combat operations
- Developed and maintained positive relationships with local leaders and NCOs to ensure successful completion of missions
- Developed and implemented strategies to maintain morale and motivation among personnel
Server
ABC Pizza
08.2015 - 03.2017
- Demonstrated a high level of accuracy in taking orders and delivering food, resulting in few customer complaints
- Maintained a friendly and positive attitude in a fast-paced environment, resulting in a 40% increase in customer tips
- Provided knowledgeable and courteous service, resulting in positive reviews from customers
- Collaborated with the kitchen staff to ensure orders were fulfilled quickly and accurately
- Handled customer feedback and complaints gracefully and professionally
- Upsold food and beverage items to maximize customer satisfaction and sales
- Communicated effectively with guests, management, and staff to ensure a positive dining experience for all
- Accurately recorded reservations and waitlist information, resulting in efficient seating management
- Monitored dining room for cleanliness and safety and took corrective action when necessary
- Maintained an organized seating chart to ensure efficient seating of guests in a timely manner
Education
Bachelor of Science - Kinesiology
Southeastern Louisiana University
Hammond, LA05-2027
Bachelor of Science - Kinesiology
Lousiana State University
12-2024
Leeward Community College -
Leeward Community College
12.2023
High School Diploma -
Pasco High School
06.2016
Skills
- Customer Service
- Ability to Work Under Pressure
- Time Management
- Adaptability
- Fast Learner
- Leadership Skills
- Complex Problem Solving
Hobbies and Interests
- Baking
- Cooking
- Sports
- Reading
Timeline
Customer Experience Coordinator
TJX Companies
07.2024 - 01.2025
Server
The Cheesecake Factory
04.2022 - 07.2024
Soldier
United States Army
04.2017 - 10.2019
Server
ABC Pizza
08.2015 - 03.2017
High School Diploma -
Pasco High School
Bachelor of Science - Kinesiology
Southeastern Louisiana University
Bachelor of Science - Kinesiology
Lousiana State University
Leeward Community College -
Leeward Community College
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