Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Megan Emmert

Salem

Summary

Diligent Desired Position with proven history of managing diverse property portfolios and ensuring tenant satisfaction. Successfully managed multiple properties, overseeing maintenance, leasing, and financial operations. Demonstrated proficiency in conflict resolution and tenant relations, ensuring smooth and efficient property management.

Overview

11
11
years of professional experience

Work History

Property Manager

GMC Corporation
03.2024 - 09.2024
  • Managed 196 units, 3 stories
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.

Property Manager

Affinity Property Management
06.2023 - 03.2024
  • Managed 100 units, 2 stories
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Improved community engagement by organizing tenant appreciation events and feedback sessions.
  • Managed budget effectively, ensuring all property expenses were kept within allocated funds.
  • Streamlined rent collection processes, significantly reducing late payments.

Assistant Property Manager

Princeton Property Management
03.2022 - 08.2023
  • Salem Corporate Office, 12 properties, 1 lease up in Albany, OR.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Kept accurate records of all resident and tenant correspondence.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Processed security deposit refunds.
  • Attended staff meetings and took extensive notes to share with property manager.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

Property Manager

Jk Property Management
08.2022 - 05.2023
  • Managed 116 units, 2 stories
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
  • Coordinated with legal counsel to handle eviction processes smoothly and professionally.
  • Managed budget effectively, ensuring all property expenses were kept within allocated funds.
  • Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.

Property Manager

IPM
01.2021 - 02.2022
  • Managed 2 properties, 12 units/3stories plus 63 units/townhomes
  • Redesigned the units to make them look more modern for unit increase.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.

Leasing Agent

Bright Apartments
05.2020 - 01.2021
  • Managed 6 properties (Leasing Position)
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.

Project Manager

Zumatel LLC
05.2013 - 10.2016
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
  • Consulted with clients on best practices and served as project manager for all process improvements and regulatory initiatives.
  • Maintained a high degree of professionalism when dealing with sensitive information or challenging situations during the course of an evaluation.
  • Facilitated knowledge sharing among colleagues by presenting key insights from completed evaluations at internal meetings.
  • Conducted regular reviews of existing evaluation frameworks, identifying areas for improvement or adaptation based on changing circumstances or needs.
  • Managed multiple high-priority projects simultaneously while maintaining strict deadlines and attention to detail.
  • Mentored and coached team members on QA topics and strategies.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
  • Collaborated with development teams to identify, track, and resolve software defects in a timely manner.

Education

Business Technology - Business Administration And Management

Chemeketa Community College
Salem, OR
05.2013

Skills

  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Rent collection
  • Lease renewals
  • Exceptional oral and written communication skills
  • Tenant relations
  • Staff management
  • Leasing and sales
  • Property tours and inspections
  • Eviction procedures
  • Maintenance scheduling
  • Occupancy management
  • Administrative support
  • Fair housing mandates
  • Tenant and eviction laws
  • Vendor management
  • Multi-family property management
  • Financial budgeting and reporting
  • Property management expertise
  • Marketing and advertising
  • Maintenance coordination
  • Contract negotiation
  • Preparing property agreements
  • Adaptable
  • Compliance monitoring
  • Grounds maintenance
  • Property accountability
  • Business administration
  • Preventive Maintenance
  • Database management
  • Apartment maintenance
  • New construction
  • Skilled multi-tasker
  • Fair housing compliance
  • Accounting operations
  • Unit vacancies
  • Work order monitoring
  • Eviction notices
  • Customer relations
  • Clear communication
  • Data entry
  • Microsoft office
  • Administrative leadership
  • Creative and adaptable
  • Sales and marketing
  • Dispute handling
  • Operations management
  • Monthly fee and payment collection
  • Repair planning
  • Office staffing
  • Tenant eligibility determination
  • Schedule coordination
  • Performance assessment
  • Social media engagement
  • Employee motivation and guidance
  • Budget preparation
  • Rent pricing optimization
  • Financial reporting
  • Mobile device operation
  • Capital projects management

References

Todd Leaders, Owner of Zumatel (503) 857-6249


Jason Roderick, Portfolio Manager (503) 936-8124


Justine Johnson, Co Worker (360) 567-8958


Emily Ro, Co Worker Side Jobs/volunteer (503) 881-9804

Timeline

Property Manager

GMC Corporation
03.2024 - 09.2024

Property Manager

Affinity Property Management
06.2023 - 03.2024

Property Manager

Jk Property Management
08.2022 - 05.2023

Assistant Property Manager

Princeton Property Management
03.2022 - 08.2023

Property Manager

IPM
01.2021 - 02.2022

Leasing Agent

Bright Apartments
05.2020 - 01.2021

Project Manager

Zumatel LLC
05.2013 - 10.2016

Business Technology - Business Administration And Management

Chemeketa Community College

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Megan Emmert