Megan Engellenner
Brookfield,OH
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Market Coordinator
Alliance Industrial Solutions
07.2023 - Current
- Excellent communication skills, both verbal and written.
- Handling payroll for 100+ candidates employed with 20+ clients. (novatime, google spreadsheets, written timesheets, etc.)
- Complete onboarding process for 20-30 candidates a week, including federal/county background checks, drug screens, electronic tax documents, I9 forms, etc.
- Stay up to date on federal compliance regulations.
- Update and maintain applicant tracking system.
- Weekly audits.
- Recruiting tasks including sourcing candidates, pre-screening and conducting interviews, explain job duties and company policies, gathering personal/contact information, scheduling onboarding appointments, etc.
Shift Supervisor
Starbucks
03.2023 - 07.2023
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained new employees and delegated daily tasks and responsibilities.
- Analyzed sales figures and identified areas for improvement.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Floater
Soft-Lite LLC
08.2021 - 03.2023
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Supported a positive work environment by actively contributing to team-building activities and demonstrating a strong work ethic in all daily tasks.
- Managed timely and effective replacement of damaged or missing products.
- Provided backup support in multiple departments as needed, demonstrating flexibility and adaptability in fast-paced environments.
- Supported quality control initiatives by diligently inspecting shipments for damage or inaccuracies before processing further actions.
- Enhanced communication between departments by regularly updating supervisors on inventory levels, discrepancies, or other concerns impacting workflow.
- Supervised and trained new employees.
Barista Trainer
Starbucks
09.2018 - 08.2021
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Analyzed and evaluated training effectiveness and program outcomes.
- Facilitated team building activities that fostered collaboration and camaraderie among the staff members.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Taught proper procedures and strategies for success to new employees.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Contributed to store profitability by monitoring inventory levels, placing orders as needed, and minimizing waste.
- Promoted additional items with food and beverages, increasing store sales.
Server/Bartender
Stone Church Pizza House And Brew Pub
09.2016 - 08.2018
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Nursing
Penn State
Sharon, PANo Degree - General Studies
Butler County Community College
Hermitage, PASkills
- Corporate Communication
- Training and Onboarding
- Planning and Coordinating
- Documentation And Reporting
- Google Suite
- Problem-solving abilities
- Administrative Support
- Customer Service
- Dedicated Team Player
- Calendar Management
- Database and Client Management Systems
- Payroll Reconciliation
Timeline
Market Coordinator
Alliance Industrial Solutions
07.2023 - Current
Shift Supervisor
Starbucks
03.2023 - 07.2023
Floater
Soft-Lite LLC
08.2021 - 03.2023
Barista Trainer
Starbucks
09.2018 - 08.2021
Server/Bartender
Stone Church Pizza House And Brew Pub
09.2016 - 08.2018
Nursing
Penn State
No Degree - General Studies
Butler County Community College
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