Megan Ennis
Los Angeles,California
Summary
Methodical Hostess with exceptional knowledge of best-in-class customer service protocols. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with servers to uphold standards of service.
Overview
30
30
years of professional experience
Work History
Waitress /Head Hostess
Casa Bianca
City of Los Angeles, CA
07.2021 - 07.2022
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Informed servers of newly seated parties for speedy service.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Supported needs of 4- person wait staff who attended to specific needs of countless customers daily for an Italian restaurant with social relevancy and intentionality.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
Office Manager
Pasadena Dental Aesthetics
Pasadena, CA
06.2006 - 11.2019
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
Waitress
Casa Bianca
City of Los Angeles, CA
06.1997 - 03.2013
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
Education
Dental Assisting - Dental Assisting
Bryman
Alhambra, CA02.2003
High School Diploma -
Eagle Rock High School
Los Angeles, CA06.1997
Skills
- PPE Guideline Compliance
- Large Party Preparation
- Dining Reservations
- Wine Pairings
- Front of House Management
- Check Payment Processing
- Billing and Payment Processing
- Front- and Back-Of-House Coordination
- Reservation Management
- High-Volume Dining
- Menu Memorization
- To-Go Order Preparation
- Team Player
- Wait List Management
- Guest Greeting and Seating
- Multi-Line Telephone Systems
- Warm and Welcoming
- Bill Computation
- Waiting Tables
- Phone Inquiries
- Guest Satisfaction
- Restaurant Operation
Timeline
Waitress /Head Hostess
Casa Bianca
07.2021 - 07.2022
Office Manager
Pasadena Dental Aesthetics
06.2006 - 11.2019
Waitress
Casa Bianca
06.1997 - 03.2013
Dental Assisting - Dental Assisting
Bryman
High School Diploma -
Eagle Rock High School
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