Megan Eredia
La Puente,CA
Summary
Proactive Customer Care Consultant and Operations Manager with extensive experience in managing high-pressure situations, exceeding performance targets, and optimizing inventory and payroll procedures. Skilled in dispute resolution, relationship building, and sales expertise. Brings strong organizational skills and a track record of improving customer relations and operational efficiency.
Overview
12
12
years of professional experience
Work History
Customer Care Consultant
AT&T
08.2021 - Current
- Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
- Exceeded performance targets consistently while maintaining exceptional levels of customer service quality.
- Reduced errors in billing data entry through attention to detail and thorough review procedures.
- Resolved premium billing discrepancies for improved customer relations and loyalty.
Operations Manager
Verizon
10.2018 - 08.2021
- Managed inventory and supply chain operations at multiple store locations.
- Oversaw orders and invoice processing.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Optimized employee scheduling for increased efficiency.
Store Manager
MetroPCS Corporate Store
02.2013 - 10.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Oversaw the organization and maintenance of store inventory, orders, and invoices.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Ensured accurate and efficient timekeeping for payroll purposes.
Beauty Advisor
Forever Beauty
11.2012 - 02.2013
- Processed payments, entering sales in register for prompt customer service.
- Managed inventory levels to ensure availability of best-selling items, minimizing stockouts.
Education
Nursing
Chaffee College
Rancho Cucamonga, CA10.2018
High School Diploma -
Serrano High School
Phelan05.2012
Skills
- Organization
- Dispute Resolution
- Sales expertise
- Escalation management
- Call center experience
- Relationship Building
- Sales team training
- Positive and upbeat
- Payroll Preparation and Processing
- Data Entry
Timeline
Customer Care Consultant
AT&T
08.2021 - Current
Operations Manager
Verizon
10.2018 - 08.2021
Store Manager
MetroPCS Corporate Store
02.2013 - 10.2018
Beauty Advisor
Forever Beauty
11.2012 - 02.2013
Nursing
Chaffee College
High School Diploma -
Serrano High School
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