Summary
Overview
Work History
Education
Skills
Timeline
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Megan Escobedo

Mundelein,IL

Summary

Proven leader with a track record of enhancing team productivity and customer satisfaction at Eastside Coffee Operations. Skilled in staff management and complex problem-solving, adept at fostering employee motivation and streamlining processes. Successfully trained teams, improving service quality and efficiency, with a focus on achieving tangible results.

Overview

9
9
years of professional experience

Work History

Supervisor

Eastside Coffee Operations
12.2020 - 09.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Elevated coffee quality and consistency using precise measurements and techniques for every order.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

Barista

Target
11.2019 - 12.2020
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.

Associate

Sears
02.2016 - 05.2018
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Team Member

Dairy Queen Grill & Chill
05.2018 - 11.2019
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.

Education

Associate of Arts - Psychology

Collin County Community College
Plano, TX
05.2026

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Complex Problem-Solving
  • Processes and procedures
  • Problem-Solving

Timeline

Supervisor

Eastside Coffee Operations
12.2020 - 09.2024

Barista

Target
11.2019 - 12.2020

Team Member

Dairy Queen Grill & Chill
05.2018 - 11.2019

Associate

Sears
02.2016 - 05.2018

Associate of Arts - Psychology

Collin County Community College

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Megan Escobedo