Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Espinosa

JBSA Lackland,TX

Summary

Technical and computer savvy content creator with deep and current mastery of social media trends and practices. Delivers compelling, fun and engaging content that revolutionizes company and organization image. Strategizes company social media project plans and collaborations and continually expands digital footprint consistent with company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Social Media Content Creator

Twitch
06.2019 - Current
  • Developed in-depth understanding of digital and mobile marketing practices and media.
  • Managed content across multiple platforms for widest audience reach.
  • Organized, prioritized and managed multiple projects according to dedicated release schedule.
  • Edited and proofread drafts of articles and other documents.
  • Created content for websites and online publications.
  • Studied and commented on current news and trends.
  • Chose cover photography or artwork, selected fonts and arranged designs to attract target readership.
  • Collaborated with illustrators and photographers to enhance content.
  • Built, established and maintained relationships with sources.
  • Produced original, creative content for promotional advertisements and marketing materials.
  • Promoted and marketed works through social media platforms.
  • Customized brand message to reach and capture target audience interest and drive engagement.

Manager/Training Cord.

Texas Roadhouse
06.2020 - 05.2022
  • Analyzed problems and worked with teams to develop solutions.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Sorted and organized files, spreadsheets, and reports.
  • Facilitated successful completion of projects from concept to launch.
  • Collaborated with senior management on new initiatives to build confidence.
  • Explored new technologies and approaches to streamline processes.
  • Provided project progress updates and proposed solutions to issues.
  • Supported with creating project marketing materials to promote services.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Gathered, organized and input information into digital database.
  • Frequently inspected production area to verify proper equipment operation.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Created and managed project plans, timelines and budgets.

CNA

Nursing Home
07.2013 - 07.2016
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Educated patients and family members on best home care practices for healing and recovery.
  • Delivered high-quality care to Hospice patients in hospital facility.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Documented patient information and care activities in electronic health record.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Supported needs of 15+ residents under long-term care.
  • Transported patients between rooms and appointments or testing locations.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

Manager

Debs Shop
03.2013 - 01.2015
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Managed and motivated employees to be productive and engaged in work.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved marketing to attract new customers and promote business.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

GED -

Goshen High School
Goshen, IN
06.2007

Skills

  • Social Media Content Campaigns
  • Content Scheduling
  • Audience Engagement
  • Social Media and Promotions
  • Social Media Management
  • Research
  • Video Editing
  • Social Media Posting
  • Copywriting

Timeline

Manager/Training Cord.

Texas Roadhouse
06.2020 - 05.2022

Social Media Content Creator

Twitch
06.2019 - Current

CNA

Nursing Home
07.2013 - 07.2016

Manager

Debs Shop
03.2013 - 01.2015

GED -

Goshen High School

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Megan Espinosa