Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager
Megan Esteves

Megan Esteves

New Orleans,LA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Police Technician

New Orleans Police Department
New Orleans, LA
04.2019 - Current
  • Clerical aptitude, computer literacy, and administrative support
  • Work with courts to fulfill legal obligations required from NOPD.
  • Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Assisted citizens in non-emergencies and worked with officers to cut down on investigation time.
  • Managed delinquent reports list of 5,000 monthly.

Public Relations Intern

Go Getters Creative Inc Agency
Los Angeles, CA
07.2018 - 04.2020
  • Built media kits in support of specific strategic initiatives.
  • Helped plan and execute private, company, and client events.
  • Prepared social media posts and videos with eye for viral content strategies.
  • Provided administrative support to senior team members.
  • Proofread and edited materials prepared by all staff to check and correct spelling, grammar, and style.
  • Responded to requests for information from media or designated appropriate spokesperson or information source.

Manager

TME Enterprises
New Orleans, LA
01.2014 - 12.2018
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules, and regulating inventory usage.
  • Approved regular payroll submissions for 20 employees.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Onboarded new employees, including training, mentoring, and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.

Hostess/Barista

The Roosevelt Hotel
New Orleans, LA
03.2018 - 12.2018
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
  • Watched dining area staff evaluate server loads and calculate accurate wait times.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assisted in preparing dining room for special upcoming functions, including decorating and generating, and printing out special group menus.
  • Planned and executed over 50 guest parties monthly by organizing menus, spaces, and special requests
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained supply levels in counter and customer areas to meet typical demands.

Customer service

Marriott International, Inc
Metairie, LA
04.2017 - 02.2018
  • Processed credit, debit, check and cash sales transactions for more than 100 customer orders per day.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Education

Esthetics Certificate -

Blue Cliff College - Metairie
Metairie, LA
04.2021

High School Diploma -

Warren Easton Senior High School
New Orleans, LA
05.2016

Skills

  • Recordkeeping skills
  • Detail-oriented
  • Flexible & Adaptable
  • Clerical
  • Reading comprehension
  • Conflict resolution
  • Cultural awareness
  • Microsoft Office
  • Verbal and written communication
  • Editing and Proofreading
  • Media Response Requests
  • Media Communications
  • Schedule Coordination
  • Training & Development

Timeline

Police Technician

New Orleans Police Department
04.2019 - Current

Public Relations Intern

Go Getters Creative Inc Agency
07.2018 - 04.2020

Hostess/Barista

The Roosevelt Hotel
03.2018 - 12.2018

Customer service

Marriott International, Inc
04.2017 - 02.2018

Manager

TME Enterprises
01.2014 - 12.2018

Esthetics Certificate -

Blue Cliff College - Metairie

High School Diploma -

Warren Easton Senior High School

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Megan Esteves