MEGAN E. WOLLFARTH
Harahan,USA
Summary
To obtain a position where I can utilize my experience in a fast-paced environment, as well as challenge my administrative skills to grow professionally within the company. Skilled Customer Service Representative with experience in resolving complex customer inquiries. Possesses strong communication skills, problem-solving abilities, and demonstrates high adaptability to fast-paced environments. Previous professional roles have demonstrated a consistent history of enhancing customer satisfaction and team productivity.
Overview
10
10
years of professional experience
Work History
CSR Billing Specialist
Johnson & Johnson Inc.
Harahan, LA
04.2023 - Current
- Resolve billing discrepancies through thorough investigation and accurate data analysis.
- Assisted customers via phone, email, and chat with inquiries regarding billing issues.
- Processed transactions to ensure precision in account information management.
- Utilized Excel spreadsheets for data entry on balance dues and error reports.
- Collaborated with various departments to meet internal and external requirements.
- Identified customer needs and provided tailored solutions to enhance satisfaction.
Administrative Assistant
Lodrigues & Associates, LLC.
Harahan, LA
03.2016 - 03.2023
- Processed premium payments for insureds across various insurance companies.
- Maintained accounts receivable and reconciled monthly commission reports.
- Entered endorsements, renewals, cancellations, and policies into the database.
- Tracked pending cancellations, non-renewals, and expiration dates for Customer Service Representatives.
- Assisted with the issuance of certificates of insurance.
- Created and maintained invoices and billing records.
- Facilitated remittance of payments to insurance carriers.
Field Technician & Front Desk
IDD (International Drug Detection)
Harahan, LA
01.2015 - 03.2016
- Managed phone and fax communications to facilitate efficient document processing.
- Collected drug test samples while ensuring compliance with regulatory standards.
- Organized and maintained filing systems for easy access to important documents.
- Traveled to various drug testing sites to conduct tests as required.
- Created and maintained invoices and billing records for accurate financial tracking.
- Developed spreadsheets to support data analysis and reporting needs.
Education
General Studies -
Delgado Community College
01.2014
Skills
- Microsoft Office Suite
- Customer service excellence
- Effective communication
- Organizational skills
- Excel proficiency
- Data entry
- Problem-solving
- Time management
- Transaction processing
- Strong teamwork
Timeline
CSR Billing Specialist
Johnson & Johnson Inc.
04.2023 - Current
Administrative Assistant
Lodrigues & Associates, LLC.
03.2016 - 03.2023
Field Technician & Front Desk
IDD (International Drug Detection)
01.2015 - 03.2016
General Studies -
Delgado Community College
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