Megan Farney
Frankfort,KY
Summary
Dynamic entrepreneur with a proven track record of elevating customer satisfaction and streamlining operations across multiple dining establishments, including the notable Main Street Diner. Expert in small business operations and customer relations, adept at relationship building and financial planning. Successfully boosted profitability through strategic marketing and cost reduction, enhancing both client service and staff productivity.
Professional business leader with robust experience in managing and growing successful small enterprises. Proven track record in strategic planning, financial oversight, and marketing. Strong emphasis on team collaboration and driving results. Adaptable and dependable, skilled in customer relations, operational efficiency, and problem-solving.
Overview
8
8
years of professional experience
Work History
Owner
Main Street Diner
01.2020 - 05.2024
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Maintained positive relationships with local community and government officials.
- Collaborated with designers to create a visually appealing website and social media presence, which led to increased online reservations and inquiries.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Coordinated with catering staff to deliver food services for special events and functions.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Managed and motivated employees to be productive and engaged in work.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
Owner
SubPub
01.2021 - 03.2024
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
- Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Improved efficiency, organized checkout area for optimal workflow.
Owner
Riverboat Grill
05.2018 - 11.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Served
- Cooked
Server
Cattlemans Roadhouse
03.2016 - 11.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Server/Head Bartender
Beef O' Bradys
05.2017 - 08.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Associate of Arts - Culinary Arts
Sullivan University
04-2019
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Marketing
- Staff hiring
- Business marketing
- Negotiation
- Product branding
- Financial planning
- Sales management
- Cost reduction
- Budget development
Timeline
Owner
SubPub
01.2021 - 03.2024
Owner
Main Street Diner
01.2020 - 05.2024
Owner
Riverboat Grill
05.2018 - 11.2020
Server/Head Bartender
Beef O' Bradys
05.2017 - 08.2018
Server
Cattlemans Roadhouse
03.2016 - 11.2018
Associate of Arts - Culinary Arts
Sullivan University
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