MEGAN FERRERA

Work closely with the CEO to manage daily operations, drive business process improvements, and streamline workflows for scalability and efficiency.

• Collaborate with accounting and purchasing team to ensure timely billing and meet financial goals, while supporting strategic financial planning.
• Lead operational reviews, manage the annual strategic planning process, and coordinate with legal counsel on compliance and documentation matters.
• Manage teams day-to-day operations across multiple locations, ensuring service consistency, team development, and adherence to company policies while driving efficiency, cost reduction, and customer satisfaction.
• Monitor performance metrics, implement corrective actions, collaborate with cross-functional departments, conduct site visits, and manage budgets to optimize financial performance and resource allocation.
• Lead the creation, oversight, and implementation of campus events, ensuring alignment with organizational goals, seamless execution, and stakeholder satisfaction.
• Drive continuous improvement in event planning processes by identifying efficiencies, gathering feedback, and refining strategies to enhance future event experiences.
• Oversee full-cycle recruitment, from job postings and resume screening to interviews and hiring decisions, while developing and implementing onboarding programs to ensure smooth integration for new hires.
• Administer employee benefits, address relations concerns, maintain accurate records, and support performance management, including evaluations and training initiatives.
• Payroll processing and timesheet verification.
• Serve as the primary client contact throughout the construction project lifecycle, overseeing all phases from design to handover, ensuring alignment with client objectives, budgets, schedules, and regulatory standards.
• Manage project execution by coordinating with stakeholders, conducting site inspections, managing risks, preparing budgets and timelines, and resolving issues to ensure successful project delivery.
• Lead and organize campus events, including planning logistics, coordinating with vendors, and ensuring events are executed smoothly and within budget.
• Collaborate with campus departments to promote events, manage event schedules, and ensure seamless execution for maximum participation.

• Performed tasks in a custom role, offering presidential and operational assistance, including project management.
• Developed HR processes and the Company Handbook, including the onboarding/offboarding process, updating paperwork, conducting interviews, hiring, employee retention, training, travel, electronic device policies, and desk setup.
• Assisted leadership in IT, Marketing, Safety, Management roles, and HR.
• Managed multiple facilities, including overseeing security, cleaning, and repairs.
• Managed the development of a new company website and maintained and updated it.
• Transitioned to a new cell phone provider and managed over 60 lines.

• Managed the Vice President & CBDO's complex calendar, frequently changing travel arrangements, and coordinated trip pre-planning.
• Supported the Vice President & CBDO in overseeing the Sales, Marketing, and Safety Departments.
• Implemented and managed a new company travel program using Concur SAP, resulting in an 87.5% increase in employee compliance within six months.
• Assisted in managing internal company committees aligned with core values, fostering a strong company culture and broader community presence.
• Supported the Vice President in planning and executing the company’s 100-year celebration, as well as organizing Leadership, Annual National, and Bi-Annual Regional Sales Team meetings, overseeing all aspects of these events from start to finish.

• Kept reception area clean and neat to give visitors a positive impression of the company
• Managed office runners
• Kept an up to date attendance record throughout the day, accurately advising incoming calls and visitors of employee availability
• Assisted in coordinating company's40-year celebration
• Monitored inventory and placed orders

• Coordinated and implemented new service program to identify disputes manage collections, Get Paid
• Effectively communicated internally and externally, working closely with all departments, resolving discrepancies to contracts and agreements, effectively and efficiently correcting future billings to clients and payments to providers
• Managed collections on accounts with balances greater than $1MM to help company maintain total unpaid receivables over60 days under3%, and over90 days under1%, reducing DSO
• Participated in company Kaizen to help identify waste, improving overall accounting process
• Completed first year Leadership Development, December2009

• Posted cash and completed necessary journal entries to ensure cash accounts balanced
• Reconciled bank statements
• Monitored and followed up on all customer accounts to ensure payment and resolve customer disputes
• Filed and managed UCC's for rental products, reducing company liability
• Recommended and implemented new cash management policy, creating accurate detail on customer accounts, essential for year-end audit