Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

MEGAN FERRY

Keyport,NJ
MEGAN FERRY

Summary

Dynamic individual with hands-on experience in Multiple fields of work and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
years of professional experience

Work History

Dogs On The Farm

Office/Kennel Worker
04.2023 - 06.2025

Job overview

  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Maintained digital and physical files for projects, business records and customer accounts.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Executed record filing system to improve document organization and management.
  • Offered superior guest relations by greeting and guiding visitors to appointments and staff members.
  • Kept office equipment in good working order with routine maintenance like changing out cartridges and adding paper.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Compiled and analyzed data to produce reports.
  • Edited and proofread documents for accuracy and completeness.
  • Assisted with onboarding of new employees.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Created and maintained detailed records of all office activities.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Utilized office management software to record and track customer information.
  • Edited documents to keep company materials free of grammar errors.
  • Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
  • Maintained sanitary conditions for animals by cleaning living spaces and cages according to New Jersey health code guidelines.
  • Promoted good hygiene in animals by seeing to grooming needs.
  • Cared for physical and psychological needs of animals with regular walks and playtime.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Educated visitors and staff on proper animal care and handling.
  • Developed and implemented enrichment plans to keep animals healthy and stimulated.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Monitored animals for behavioral problems and signs of health issues.
  • Trained animals in behavioral compliance or other special routines or commands.

FedEx

Package Handler
11.2022 - 04.2023

Job overview

  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Followed verbal and written instructions to properly move and ship products.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Communicated with supervisors about delays or other issues with shipments.
  • Followed safety regulations to maintain safe work environment.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Maintained clean, orderly work environment free of hazards.
  • Managed warehouse operations and verified proper shipment procedures.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.

Publishers Circulation Fulfillment Inc.

Delivery Driver/Independent Contractor
11.2014 - 11.2022

Job overview

  • Assembled and bagged newspapers prior to delivery.
  • Delivered newspapers and flyers to about 150 homes daily.
  • Planned daily rounds and determined most efficient way to distribute newspapers.
  • Maintained up-to-date records of delivery routes and customer information.
  • Loaded and unloaded vehicles at distribution center, lifting heavy loads.
  • Updated customers on schedule and delivery changes during holidays.
  • Collaborated with team members to improve paper sorting and delivery speed.
  • Resolved delivery complaints and escalated complex issues to management.
  • Distributed papers in various weather conditions during early morning.
  • Drove safely and legally for professional, responsible delivery services.
  • Kept delivery vehicles in clean working condition for reliable service.
  • Improved speed of delivery by creatively rerouting for completion in 120 minutes.
  • Secured papers on delivery vehicles to limit losses and damages.
  • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
  • Maintained positive relationships with customers to promote continued business opportunities.
  • Delivered orders to customers to drive full satisfaction.
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.

Lyft

Driver
02.2018 - 07.2019

Job overview

  • Arrived on time to customer appointments.
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
  • Upheld high standards of cleanliness, sanitation, and service.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
  • Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
  • Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.
  • Handled upkeep for taxi, added fuels, cleaned exterior, and sprayed out interior.
  • Managed preventive maintenance on vehicle to maintain optimal condition.
  • Used mobile application to connect with customers, track distances and report locations.
  • Followed road rules to protect passengers and prevent accidents.

Holmdel Pediactrics

Medical Administrative Assistant Externship
05.2014 - 05.2014

Job overview

  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Supported office staff and operational requirements with administrative tasks.
  • Called patients to confirm scheduled appointments day in advance.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Conducted insurance verification and preauthorizations and managed patient charts.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Maintained and updated patient records for accurate, current medical histories.
  • Generated reports and logged patient information for reliable records.
  • Greeted patients and provided required paperwork to facilitate services.
  • Collaborated with healthcare professionals to maintain high-quality care across departments.
  • Followed up with insurance companies to secure timely payment.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

Holmdel Pediactrics

Medical Assistant Extern
05.2014 - 05.2014

Job overview

  • Welcomed patients and inquired about wellbeing since last treatment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Collected histories, vitals, and current complaints via patient interviews.
  • Prepared, administered and documented medications under direction of licensed medical provider.
  • Communicated with patients and families to answer questions and provide reassurance.
  • Scheduled appointments and tests to coordinate patient care.
  • Performed medical chart reviews to confirm accuracy and completeness.
  • Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
  • Sought feedback and guidance from supervisors to continuously improve performance.
  • Helped with patient preparation and recovery to support patient comfort and well-being.
  • Maintained clean and safe clinic environment to prevent injuries.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient spirometry.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Measured patient pulse oximetry.

Domino's Pizza

Food Delivery Driver
01.2012 - 10.2013

Job overview

  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Developed and maintained professional relations between customer, store personnel, and company.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
  • Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
  • Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Addressed issues and resolved customer complaints to establish trust and reliability.
  • Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Processed payments, made change, and provided receipts.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
  • Implemented policies and procedures across warehouse and shipping platforms.
  • Operated delivery vehicles safely and efficiently.
  • Completed daily pre- and post-trip vehicle inspections.

IHOP

Waitress/Hostess/Cashier/Manager
04.2009 - 06.2012

Job overview

  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Increased sales significantly by upselling higher-end products to customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Inspected dishes and utensils for cleanliness.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Provided patrons with estimated waiting times during peak service hours.
  • Completed daily side work and opening and closing duties without fail.
  • Promoted business loyalty by fostering positive customer relationships.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Answered phone calls to take orders, give information and document reservations.
  • Opened and closed seating sections according to volume of guests.
  • Seated patrons based on guest preferences and seating availability.
  • Advised customers about special offerings and menu items to help drive sales.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Delivered pick-up and curbside orders to guests.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Used POS system to enter orders, process payments and issue receipts.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Improved safety procedures to create safe working conditions for workers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Launched quality assurance practices for each phase of development
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Toys"R"Us

Associate
03.2004 - 05.2004

Job overview

  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Everest Institute
South Plainfield, NJ

Certificate from Medical Administrative Assistant

University Overview

  • Billing & Coding
  • Working with Insurance Companies
  • Medical Terminology
  • Learning to take vitals
  • Learning Phlebotomy procedures
  • Patient Care Strategies

Skills

  • Interactive communication skills
  • Non-verbal communication
  • Obedience
  • Dietary guidelines
  • Health examination
  • Sanitation
  • Scheduling appointments
  • Sanitation procedures
  • Health evaluation
  • Record keeping
  • Animal monitoring
  • Kennel maintenance
  • Feeding management
  • Care monitoring
  • Exercise management
  • Safety control
  • Group management
  • Safety monitoring
  • Animal bathing
  • Behavioral control
  • Medical assessment
  • Behavior observation
  • Patient transportation
  • Medication organization
  • Nutritional meal preparation
  • Recording vital signs
  • Wound care
  • Housekeeping
  • Compassionate client care
  • New Jersey Driver's license

  • Dressing assistance
  • Pain management
  • Personal hygiene assistance
  • First aid and safety
  • Patient care
  • Bedside care
  • Physical therapy support
  • Mobility support
  • Safety procedures
  • Toileting assistance
  • Patient lifting techniques
  • Meal preparation
  • Emotional support
  • Patient advocacy
  • Medical terminology and equipment
  • Smartphone operation
  • Payment handling
  • Dependable and reliable
  • Proper food temperatures
  • Mileage tracking
  • Excellent communication
  • Loading and unloading
  • Order verification
  • Dispatch interaction
  • Phone orders
  • Safety awareness
  • Health code compliance
  • Safe driving
  • Route planning
  • Hardworking and responsible
  • Quick learner
  • Motor vehicle operation
  • Customer communication
  • Problem-solving
  • Vehicle maintenance
  • GPS navigation
  • Efficient driving
  • Reading comprehension
  • Quality standards adherence
  • Navigation
  • Heavy lifting
  • Attention to detail
  • Verbal and written communication
  • Materials sorting
  • Weekend deliveries
  • Proof of delivery
  • Punctual and reliable
  • Strong work ethic
  • Customer service
  • Hospitality and accommodation
  • Retail loss prevention
  • Upselling
  • Promotional support
  • Teamwork and collaboration
  • Store opening and closing
  • Cleaning techniques
  • Customer engagement
  • Inventory control
  • Meeting deadlines
  • Cash handling accuracy
  • Written and oral communication skills
  • Fraud detection
  • Dining area maintenance
  • Beverage preparation
  • Seating arrangements
  • Supply restocking
  • Item promotion
  • Food safety
  • Payment processing
  • Table bussing
  • Guest relations management
  • Order accuracy
  • Table setting arrangements
  • Menu presentation
  • Menu memorization
  • Safe food handling
  • Upselling techniques
  • Dining room management
  • High volume dining
  • Front-of-house display creation
  • Dining customer service
  • Food inspection
  • Kitchen staff coordination
  • Server support
  • Multi-line telephones
  • POS system operations
  • Scheduling
  • Conflict de-escalation
  • Hospitality management
  • Clear communication
  • Workforce management
  • Staff management
  • Sales techniques
  • Relationship building
  • Skype
  • Goal setting
  • Negotiation
  • Time management
  • Customer relationship management (CRM)
  • Drawer balancing
  • Returns processing
  • Product restocking
  • Ordering and stocking
  • Retail merchandising
  • Team collaboration
  • Reports and documents
  • Credit card processing
  • Loss prevention
  • Loyalty program promotion
  • Conflict resolution
  • Cash handling
  • ID verification
  • Safe driving practices
  • Punctuality
  • Problem-solving abilities
  • Plan routes
  • Reliability

Timeline

Office/Kennel Worker
Dogs On The Farm
04.2023 - 06.2025
Package Handler
FedEx
11.2022 - 04.2023
Driver
Lyft
02.2018 - 07.2019
Delivery Driver/Independent Contractor
Publishers Circulation Fulfillment Inc.
11.2014 - 11.2022
Medical Administrative Assistant Externship
Holmdel Pediactrics
05.2014 - 05.2014
Medical Assistant Extern
Holmdel Pediactrics
05.2014 - 05.2014
Food Delivery Driver
Domino's Pizza
01.2012 - 10.2013
Waitress/Hostess/Cashier/Manager
IHOP
04.2009 - 06.2012
Associate
Toys"R"Us
03.2004 - 05.2004
Everest Institute
Certificate from Medical Administrative Assistant

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