Megan Fischer
Pflugerville,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seasoned Operations Manager and talented leader with experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
4
4
years of professional experience
Work History
Operations Manager, Cake Designer, Baker, Barista
La Pátisserie
10.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Managed material inventory and ordered new materials when needed.
- Decorated [Type] pastries and cakes using colorful icings and piping techniques.
- Researched and tested new cake recipes to expand product line of bakery and provide more selections to customers.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Promoted additional items with beverages, increasing store sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Professional Horse Trainer
Self-employed
10.2021 - 12.2022
- Managed feeding, rugging and general stable procedures, communicating issues or significant maintenance requirements to management when necessary.
- Inspected, prepared, cleaned, disinfected and maintained comfortable horse stable and enclosures.
- Provided treatment for minor horse injuries.
- Prepared horses for specific competitions or tasks.
- Fit gear for horses and specific riders.
- Instilled basics of horsemanship and riding in beginners, first-time or occasional riders, refining knowledge and skills of more advanced riders.
- Coached and trained students in basic care and maintenance of horses and stables in addition to riding technique, form and skills.
- Instructed students in horsemanship and specific riding skills in both English and Western riding styles.
- Advised students on standard riding gear, proper use and basic care and maintenance.
- Taught students show jumping, eventing and dressage, drilling technique and driving improvement through constructive criticism.
- Observed animals closely to understand individual needs and behaviors.
- Modified undesirable behaviors with use of successful and safe behavior modifications techniques.
- Utilized positive reinforcement techniques to successfully train animals.
- Trained animals to respond to specific cues from both owners and handlers.
- Succeeded in training diverse animals with confident training techniques and trusting relationships.
- Conferred with owners about methods for continuing training and reinforcing methods taught in classes.
Veterinary Technician
Wimberly Veterinary Clinic
12.2019 - 10.2021
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Collected patient biopsies and blood samples for laboratory analysis.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Maintained detailed records of animal health care and diagnostic treatments.
- Performed fecal examinations, urinalysis and bloodwork.
- Collected and prepared specimens for laboratory testing.
- Assisted veterinarians with radiographs and ultrasounds.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Educated clients on nutrition, preventive health and other animal care.
- Administered vaccinations to variety of animal species.
- Performed dental cleanings using ultrasonic scaler.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
Education
Bachelor of Science - Agriculture & Pre-veterinary Sciences
Texas State University
San Marcos, TX12.2019
Skills
- Cake Design
- Vegan Baking
- Adaptive and Creative
- Food Safety and Sanitation
- Time Management
- Team Player
- Health and Safety Regulations Management
- Delivery Coordination
- New Recipe Development
- Administration and Management
- Treatment Administration
- Pre-Anesthetic Preparation
- Canine and Feline Intubation
- Surgical Procedure Support
- IV Placement
- Suction and Cautery Machine Operation
- File and Records Management
- Preventive Care
- Post-Surgical Clean Up and or Sanitation
- Patient Discharges
- Monitoring Recovery
- Wound Treatment
- Aseptic Techniques
- Maintain Controlled Drug Inventory
- Oral and Topical Medication Administration
- Explaining Treatment
- Suture Removal
- Lab Operations
- Cephalic, Jugular and Saphenous Venipuncture Restraint
- IV Fluid Administration
- Patient Positioning
- Workflow Planning
- Process Improvement Strategies
- Cost Containment
- Policy and Procedure Implementation
- High-Pressure Environments
- Schedule Oversight
- Team Leadership
- Cross-Functional Communication
- Superb Time Management Skills
- Goal Attainment
- Budgeting and Cost Control
- Quality Assurance and Control
- Microsoft Office Suite Expertise
- Assignment Delegation
- Multi-Site Operations
- Social Media Marketing
- Sales Promotion
Hiking, Equestrianism, Cycling, Rollerskating, Bouldering, Yoga, Baking, Cooking, Sewing
I consider myself a jack of all trades, and love to stay as active as possible! There is no skill, nor hobby I cannot learn, it is simply a matter of fitting it in to the schedule. Current goals include visiting each of our National Parks, hiking the Apalachian & Pacific Crest Trails. I also keep a rigorous & disciplined Ashtanga yoga practice, and have recently added bouldering to the mix after watching "The Alpinist" & "Free Solo". I also have ridden show-jumping & dressage horses for the last 17 years, both as an amateur and professionally.
Timeline
Operations Manager, Cake Designer, Baker, Barista
La Pátisserie
10.2022 - Current
Professional Horse Trainer
Self-employed
10.2021 - 12.2022
Veterinary Technician
Wimberly Veterinary Clinic
12.2019 - 10.2021
Bachelor of Science - Agriculture & Pre-veterinary Sciences
Texas State University