Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Megan Fitzgerald

Fort Myers,FL

Summary

Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over almost 2 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Roofing Specialist

Best Choice Roofing
04.2023 - 08.2023
  • Cleaned up work areas upon completion of projects.
  • Operated variety of tools and equipment to safely and efficiently perform tasks.
  • Assisted with installation of gutters and downspouts.
  • Assessed roofs for signs of damage or wear and tear after storms.
  • Inspected roofs and identified deficiencies for repair cost estimation.
  • Coordinated with other craft employees to maximize project efficiency.
  • Trained and oversaw employees in roofing system installations.
  • Corrected improper drainage and ventilation problems.
  • Scheduled and attended pre-planning sessions with general contractors.
  • Conducted regular inspections and troubleshot building roofing systems for commercial and residential customers.
  • Supervised apprentices and helpers, offering feedback and boosting skills.

Machine Operator

Westrock Services
06.2021 - 12.2022
  • Operated machining equipment safely with team of operators.
  • Operated multiple machines simultaneously to meet production requirements.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Replenished materials and supplies as needed to maintain production.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Maintained equipment performance by lubricating and cleaning components.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Kept detailed production records and identified hold-ups.
  • Used precision measuring tools, micrometers and calipers to meet required product specifications.
  • Analyzed and inspected operating units such as towers, storage tanks and other units to check operation and improve efficiency.
  • Compiled reports analyzing performance data and presented findings and results.
  • Monitored compliance with plant procedures, safety and sanitation protocols as well as government regulation.
  • Quickly shut down equipment in emergency situations following protocols.
  • Managed and monitored processes and machine systems by observing readings on control boards.

Medical Administrative Assistant

Robert Half
01.2021 - 09.2022
  • Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
  • Anticipated supply needs and placed orders proactively, preventing shortages that could disrupt daily clinic operations or compromise patient care quality.
  • Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
  • Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
  • Enhanced office efficiency by organizing and maintaining comprehensive medical records for easy retrieval by healthcare providers.
  • Assisted with the coordination of clinical staff schedules, ensuring adequate coverage during peak hours and minimizing wait times for patients.

Customer Service Representative Supervisor

Coborns
12.2019 - 04.2021
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.
  • Evaluated staff performance and provided feedback to improve customer service delivery.
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Monitored customer service calls to verify representatives' adherence to service standards and best practices.
  • Led customer service projects to address and achieve key business objectives.
  • Developed customer service initiatives to improve performance and uplift satisfaction scores.
  • Measured and improved customer satisfaction through feedback surveys and analysis.
  • Onboarded and trained customer representatives to meet performance and service goals.
  • Supervised large teams with guidance, support and direction for high-quality customer care.
  • Implemented customer service policies and procedures for consistent performance standards.
  • Managed customer service budgets for cost-effective staff and resource allocation.
  • Implemented company policies and procedures for professional, cohesive customer care.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Created reporting systems to track customer service performance and improve insight.
  • Assessed customer service data to identify and address improvement opportunities.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Kept high average of performance evaluations.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Interceded between employees during arguments and diffused tense situations.

Machine Operator Assembler

Nahan Printing
11.2019 - 03.2021
  • Complied with company and OSHA safety rules and regulations.
  • Operated machining equipment safely with team of operators.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Maintained equipment performance by lubricating and cleaning components.
  • Operated multiple machines simultaneously to meet production requirements.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Set up and adjusted equipment and properly configured machines for daily operation.

Customer Service Lead

Robert Half
02.2020 - 01.2021
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Reviewed associate performance to identify training needs.
  • Responded to customer calls and emails to answer questions about products and services.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

Associate of Arts - Sonography

Keiser University
Fort Myers

High School Diploma -

Penn Foster Career School
Scranton, PA

Skills

Patient Flow Management

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Certification

Licensed Forklift Driver - 07/20-07/22

Timeline

Roofing Specialist

Best Choice Roofing
04.2023 - 08.2023

Machine Operator

Westrock Services
06.2021 - 12.2022

Medical Administrative Assistant

Robert Half
01.2021 - 09.2022

Customer Service Lead

Robert Half
02.2020 - 01.2021

Customer Service Representative Supervisor

Coborns
12.2019 - 04.2021

Machine Operator Assembler

Nahan Printing
11.2019 - 03.2021

Associate of Arts - Sonography

Keiser University

High School Diploma -

Penn Foster Career School

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Megan Fitzgerald