Megan Flanagan
Highland
Summary
Proven leader in revenue cycle management, adept at fostering team collaboration and optimizing billing processes for enhanced cash flow, notably at Child & Family Guidance Addiction Services. Skilled in medical billing and mentoring, I spearheaded initiatives that significantly improved payment processing times and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Billing Director
Child & Family Guidance Addiction Services
06.2019 - 10.2024
- Maintained up-to-date knowledge of relevant laws and regulations affecting the billing function, proactively implementing necessary changes as needed.
- Oversaw seamless integration of new clients into existing systems, ensuring smooth transitions during mergers or acquisitions.
- Established a positive work environment by fostering open communication and teamwork among the billing department staff.
- Spearheaded initiatives aimed at reducing payment processing time, resulting in improved cash flow for the company.
- Optimized revenue collection through diligent monitoring of outstanding accounts, ensuring timely payments from clients.
- Conducted periodic reviews of billing procedures to identify areas for optimization and eliminate redundancies in processes.
Billing Assistant
Child & Family Guidance Addiction Services
01.2017 - 06.2019
- Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Improved billing accuracy by diligently reviewing and verifying invoice data before submission.
- Received, sorted, and distributed incoming mail.
- Maintained updated records of all transactions and invoices, ensuring easy access and retrieval when needed.
- Coordinated with other team members to streamline billing processes, resulting in reduced turnaround times for invoice generation and distribution.
- Expedited payment collection process through timely follow-ups on outstanding invoices with clients.
- Reduced errors in billing documentation by implementing a thorough double-check system.
Office Administrative Assistant
Child & Family Guidance Addiction Services
12.2011 - 01.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Assistant Customer Service Manager
Hannaford Supermarket
03.2005 - 07.2010
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
- Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced employee turnover by fostering a positive, supportive atmosphere that encouraged professional growth and increased job satisfaction.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Conducted regular performance evaluations for team members, providing constructive feedback and coaching as needed to support professional growth.
- Implemented new strategies for reducing wait times and improving first-call resolution rates, resulting in improved customer satisfaction scores.
Education
GED -
Highland High School
Highland06.2003
Skills
- Medical billing
- Collections management
- Revenue cycle optimization
- Collections experience
- Claims processing
- Training and mentoring
- Team building
- Insurance verification
- HIPAA
- Collections
- Project leadership
- Accounts receivable management
- Program improvements
- Revenue cycle management
- Payment posting
- Procedure optimization
- Billing review
- Willing to learn
- Problem-solving
Timeline
Billing Director
Child & Family Guidance Addiction Services
06.2019 - 10.2024
Billing Assistant
Child & Family Guidance Addiction Services
01.2017 - 06.2019
Office Administrative Assistant
Child & Family Guidance Addiction Services
12.2011 - 01.2017
Assistant Customer Service Manager
Hannaford Supermarket
03.2005 - 07.2010
GED -
Highland High School
Similar Profiles
SARAH PULIAFICOSARAH PULIAFICO
Outpatient Therapist, LPCC at Child Guidance and Family SolutionsOutpatient Therapist, LPCC at Child Guidance and Family Solutions
Saphira SilaSaphira Sila
Program Coordinator at The Child And Family Guidance CenterProgram Coordinator at The Child And Family Guidance Center
Joseph RogersJoseph Rogers
Intensive Case Manager at Child Guidance and Family SolutionsIntensive Case Manager at Child Guidance and Family Solutions