MEGAN FLOWERS
Montvale,VA
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction. Flexible and works well independently and collaboratively with other departments. Strong organizational and communications skills for thinking quickly and solving problems in fast-paced environment. Adept at handling multiple tasks efficiently and accurately, exhibiting professionalism and maintaining confidentiality at all times.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CUSTOMER SOLUTIONS REPRESENTATIVE
Western Virginia Water Authority
12.2022 - Current
- Provided excellent customer service to ensure client satisfaction
- Identified opportunities for process improvements by analyzing trends in customer complaints and requests
- Adhered to quality assurance standards in order to maintain positive customer relationships
- Resolved complex technical issues through troubleshooting procedures and escalation process when necessary
- Developed strong problem solving skills to address customer inquiries efficiently and effectively
- Collaborated with cross-functional teams to resolve escalated customer concerns in a timely manner.
Mortgage Loan Processor
Freedom First Federal Credit Union
06.2021 - 09.2022
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
Banking Retail Center Leader
Member One Federal Credit Union
04.2018 - 06.2021
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on policies and procedures and assigned duties.
- Oversaw day-to-day activities of 12 employees in banking establishment, fostering inspiring atmosphere to optimize employee experiences.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
Education
Virginia Western Community College
Roanoke, VAHIGH SCHOOL DIPLOMA -
Salem High School
Salem, VA01.2017
Skills
- Active Listening
- Microsoft Office Suite
- Effective Communication
- Attention to Detail
- Positive Attitude
- Time Management
- Problem Solving
- Organization
- Multitasking
- Conflict Resolution
- Decision Making
- Customer Service
- Team Collaboration
Certification
- Excell
- Word
Timeline
CUSTOMER SOLUTIONS REPRESENTATIVE
Western Virginia Water Authority
12.2022 - Current
Mortgage Loan Processor
Freedom First Federal Credit Union
06.2021 - 09.2022
Banking Retail Center Leader
Member One Federal Credit Union
04.2018 - 06.2021
Virginia Western Community College
HIGH SCHOOL DIPLOMA -
Salem High School
- Excell
- Word
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