Megan Fontes
Broomfield,CO
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and compassionate service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Regional Project Manager
Arrow Roofing and Exteriors
09.2024 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Provided account management for 10-20 clients at a time while delivering tailored solutions and ongoing support.
- Developed comprehensive project plans that clearly outlined objectives, timelines, and milestones for all team members.
- Monitored project progress, identified risks and took corrective action as needed.
- Conducted regular status updates with all team members and customers to maintain transparency and ensure alignment on project goals.
- Met project deadlines without sacrificing build quality or workplace safety.
Sales Representative
Cenco Roofing
05.2023 - 08.2024
- Performed comprehensive inspections on residential and commercial properties to identify issues with roof, gutters, insulation, and ventilation.
- Prepared estimates for repairs ensuring both customer satisfaction and profitability.
- Sold 1.5 million in revenue in the first year exceeding initial sales goal by 30%.
- Streamlined sales process, reducing time from lead to close.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Lead Bartender
Hacienda Colorado
05.2018 - 05.2023
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Addressed issue of inadequate tip share compensation for bartenders; leading to successfully getting the pay rate raised from 4% to +25% for all Colorado locations.
- Maintained an inviting atmosphere while keeping up with customer needs in a fast paced environment.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for customers.
- Utilized effective salesmanship and upselling techniques to increase overall sales.
Bar Manager
Tom's Urban
08.2013 - 05.2018
- Displayed outstanding customer service to promote company brand and differentiate from local competitors.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Managed team of up to twenty restaurant staff, maintaining exceptional customer service and quality standards.
- Communicated with vendors to coordinate deliveries and ensure adequate inventory.
- Assisted in recruiting, hiring and training of team members.
- Addressed and resolved customer complaints promptly, turning potentially negative situations into positive outcomes.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
Bachelor of Science (B.S.) - Nutrition Science
Metropolitan State University
Denver, CO05.2017
Skills
- Project management
- High-Volume Environments
- Attentive Service
- Multitasking
- Organizational skills
- Adaptability and flexibility
- Suggestive Selling
- Teamwork and Professionalism
- Customer Needs Assessments
- Conflict Resolution
Timeline
Regional Project Manager
Arrow Roofing and Exteriors
09.2024 - Current
Sales Representative
Cenco Roofing
05.2023 - 08.2024
Lead Bartender
Hacienda Colorado
05.2018 - 05.2023
Bar Manager
Tom's Urban
08.2013 - 05.2018
Bachelor of Science (B.S.) - Nutrition Science
Metropolitan State University
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