Megan Ford
Memphis,TN Open To Relocate
Summary
Skilled assistant delivering operational support to enhance efficiency and meet demanding objectives. Highly organized and proactive in managing multiple tasks independently. Strong planning, problem-solving, and decision-making capabilities drive successful outcomes.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Front Desk Coordinator
Sana Yoga
06.2025 - Current
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Coordinated appointment scheduling for clients and staff, enhancing office efficiency.
- Implemented customer service protocols to improve guest satisfaction and retention rates.
- Trained new front desk staff on procedures, software systems, and best practices.
- Maintained accurate records of guest interactions, inquiries, and feedback for performance tracking.
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Scheduled appointments in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
Residential Organization Assistant (freelance)
Organized By Kendra
10.2023 - Current
- Maintained operational office equipment, ensuring adequate supplies and cleanliness.
- Responded to customer and vendor inquiries via phone, email, and fax.
- Created efficient systems for filing, sorting, and labeling documents.
- Assessed organizational needs of clients, establishing plans for improvement.
- Developed plans to declutter and organize residential spaces effectively.
- Prepared detailed reports with recommendations for completed projects.
- Inspected homes for safety hazards and clutter-related issues.
- Provided strategies to maximize space in small living environments.
Assistant Visual Manager
Athleta
09.2022 - 03.2023
- Developed cohesive teams through effective sales floor leadership and personnel management.
- Monitored merchandise levels, re-stocked shelves and ensured product was properly displayed.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Enhanced store visual merchandising plans in alignment with new products and industry trends.
- Fostered team collaboration and accountability through regular coaching and feedback.
- Trained and mentored staff on visual standards and product placement techniques.
- Analyzed sales data to optimize merchandise displays and drive customer engagement.
- Led seasonal visual resets, ensuring timely execution of promotional displays.
- Established strong relationships with vendors to source materials for visual projects.
- Evaluated display effectiveness using various metrics such as sales data, customer feedback, and conversion rates, refining strategies as needed for continuous improvement.
Talent Manager
Athleta
11.2021 - 09.2022
- Designed employee development and safety programs through comprehensive analysis of training needs.
- Conducted interviews and recruited candidates during specialized hiring events.
- Strengthened workforce capabilities by implementing targeted training programs.
- Streamlined onboarding processes, improving new hire integration and reducing time-to-productivity.
- Analyzed workforce trends to inform strategic hiring decisions and address skill gaps proactively.
- Optimized onboarding processes to set new hires up for success from day one, leading to improved performance metrics over time.
- Developed strong relationships with industry professionals, ensuring a robust network for potential candidates.
Visual Merchandiser Coordinator (Brand Environment)
Levi's Strauss Headquarters
01.2019 - 12.2019
- Company Overview: corporate
- Supported visual direction for Levi's retail stores in the US, including visual merchandising, windows, styling, and store environment.
- Acted as a communications liaison between marketers, buyers, and campaign teams.
- Maintained organized tracking data and managed sample acquisition processes.
- Developed and implemented visual merchandising strategies to enhance product presentation and drive sales.
- Collaborated with cross-functional teams to maintain brand consistency across retail environments.
- Executed seasonal merchandising campaigns, ensuring timely updates aligned with marketing initiatives.
- Conducted regular store audits to assess compliance with visual merchandising guidelines and identify improvement areas.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Coordinated sample collection processes, ensuring timely delivery to relevant departments.
- Streamlined inventory management for samples, improving retrieval efficiency by implementing organized tracking systems.
- Ensured accurate documentation of samples, maintaining meticulous records for quality control purposes.
- Managed inventory of visual merchandising materials, ensuring timely availability for store setups.
- Contributed to the development of company-wide visual merchandising guidelines, establishing best practices for stores across the region.
- Coordinated with buying teams to align merchandise selection with targeted visual themes and customer preferences throughout the year.
- assisted in creating visual displays to highlight new and featured products.
Visual Merchandise Manager
Polo Ralph Lauren, Macy's
01.2017 - 12.2018
- Planned and executed visual merchandising strategies for multiple locations.
- Collaborated with marketing and retail personnel to adapt brand plans and promotional initiatives.
- Drove product sales using well-arranged windows and mannequins.
- Led training sessions for staff on visual standards and merchandising best practices to improve store aesthetics.
- Analyzed sales data to inform visual display decisions, optimizing product placement for increased customer engagement.
- Oversaw inventory management processes related to visual displays, ensuring timely updates and replacements as needed.
- Implemented seasonal visual themes that aligned with brand identity, driving customer interest and foot traffic.
- Streamlined communication between departments for efficient execution of promotional events and floor resets.
- Developed strong relationships with vendors to ensure timely delivery of merchandise for seasonal changes.
Assistant Visual Merchandising Manager
Charlotte Russe
05.2014 - 10.2016
- Coordinated strategy deployment by working with brand managers, marketing, and design teams.
- Managed inventory records of props, products, or display items.
- Planned and executed visual merchandising strategies for multiple locations.
- Analyzed sales data to optimize product placement and maximize inventory turnover.
- Conducted store audits to ensure compliance with visual guidelines and overall presentation quality.
- Trained and mentored staff on visual merchandising standards and techniques for consistent execution.
- Developed innovative promotional displays that increased foot traffic during key sales periods.
- Implemented visual merchandising best practices resulting in improved store aesthetics and customer experience.
- Adapted quickly to changing trends within the retail industry, embracing new methods when necessary while maintaining consistent results in sales performance metrics.
- Improved store aesthetic by selecting appropriate fixtures and lighting, creating a more inviting atmosphere for customers.
Assistant Manager
The Children's Place
02.2013 - 10.2016
- Led team by example to maintain focus on performance and achieving targets.
- Coordinated employee schedules and oversaw recruiting, onboarding, and training.
- Directed merchandising strategy to create eye-catching displays and increase revenue.
- Collaborated with cross-functional teams to execute store initiatives, enhancing overall operational efficiency.
- Analyzed sales data to identify trends, informing strategic decisions for merchandising and promotions.
- Ensured compliance with company policies, fostering a safe and inclusive work environment for staff and customers.
- Oversaw daily operations, maintaining high standards of presentation and organization within the store environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
High School Diploma - Business
Southwest Tennessee Community College
Memphis, TNSkills
- Content creation and scriptwriting
- Creative visual direction
- Customer service
- Employee training
- Communication skills
- Time management
- Problem solving
- Promotional planning
- Recruitment and hiring
- Multitasking
- Tech-savvy
- Adobe Creative Cloud
- Microsoft Office Suite
- Project management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Visual storytelling
- Strategic thinking
- Social media strategy
- Video editing
- Content strategy
- Cross-functional collaboration
Timeline
Front Desk Coordinator
Sana Yoga
06.2025 - Current
Residential Organization Assistant (freelance)
Organized By Kendra
10.2023 - Current
Assistant Visual Manager
Athleta
09.2022 - 03.2023
Talent Manager
Athleta
11.2021 - 09.2022
Visual Merchandiser Coordinator (Brand Environment)
Levi's Strauss Headquarters
01.2019 - 12.2019
Visual Merchandise Manager
Polo Ralph Lauren, Macy's
01.2017 - 12.2018
Assistant Visual Merchandising Manager
Charlotte Russe
05.2014 - 10.2016
Assistant Manager
The Children's Place
02.2013 - 10.2016
High School Diploma - Business
Southwest Tennessee Community College