Summary
Overview
Work History
Education
Skills
Timeline
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Megan Fowler

Columbia,TN

Summary

I am a customer service oriented person who works hard and likes to strive for the best in whatever task is in front of me.

Overview

9
9
years of professional experience

Work History

Sleep Coach

S3 Sleep Solutions
07.2019 - 01.2025
  • I sold C-Pap supplies to patients when they were due for them.
  • I managed between 50-100 inbound calls and 150-200 outbound calls per day.
  • I took payments and verified insurance.
  • I returned voicemails within a 2 hour period.
  • I deescalated many upset patients with my superior customer service skills.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
  • Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.

Office Assistant

Volunteer Paving & Construction
03.2017 - 07.2019
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Assisted in completing truck and paving crew schedules


Staffing Supervisor

Onin Staffing
01.2016 - 03.2017
  • Streamlined recruitment efforts for better efficiency, reducing time to fill open positions.
  • Increased client satisfaction by consistently meeting or exceeding staffing requirements within tight deadlines.
  • Implemented creative sourcing strategies to attract top talent in competitive job markets.
  • Coordinated closely with human resources to ensure a smooth transition for new hires, from the interview process through their first days on the job.
  • Developed strong relationships with clients by maintaining consistent communication and addressing concerns promptly.
  • Conducted thorough candidate screenings, including interviews and reference checks, to ensure quality hires.
  • Collaborated with department managers to identify staffing needs and develop appropriate recruiting strategies.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.

Education

High School Diploma -

Spring Hill High School
Columbia
05-2003

Skills

  • Effective communication
  • Personable and friendly
  • Verbal and written communication
  • Customer service
  • Email and telephone etiquette
  • Customer engagement
  • Data entry
  • Goal oriented
  • Attention to detail
  • MS office
  • Relationship building
  • Administrative support
  • Positive attitude
  • Time management

Timeline

Sleep Coach

S3 Sleep Solutions
07.2019 - 01.2025

Office Assistant

Volunteer Paving & Construction
03.2017 - 07.2019

Staffing Supervisor

Onin Staffing
01.2016 - 03.2017

High School Diploma -

Spring Hill High School

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Megan Fowler