Megan Fowler
Columbia,TN
Summary
I am a customer service oriented person who works hard and likes to strive for the best in whatever task is in front of me.
Overview
9
9
years of professional experience
Work History
Sleep Coach
S3 Sleep Solutions
07.2019 - 01.2025
- I sold C-Pap supplies to patients when they were due for them.
- I managed between 50-100 inbound calls and 150-200 outbound calls per day.
- I took payments and verified insurance.
- I returned voicemails within a 2 hour period.
- I deescalated many upset patients with my superior customer service skills.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
Office Assistant
Volunteer Paving & Construction
03.2017 - 07.2019
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Assisted in completing truck and paving crew schedules
Staffing Supervisor
Onin Staffing
01.2016 - 03.2017
- Streamlined recruitment efforts for better efficiency, reducing time to fill open positions.
- Increased client satisfaction by consistently meeting or exceeding staffing requirements within tight deadlines.
- Implemented creative sourcing strategies to attract top talent in competitive job markets.
- Coordinated closely with human resources to ensure a smooth transition for new hires, from the interview process through their first days on the job.
- Developed strong relationships with clients by maintaining consistent communication and addressing concerns promptly.
- Conducted thorough candidate screenings, including interviews and reference checks, to ensure quality hires.
- Collaborated with department managers to identify staffing needs and develop appropriate recruiting strategies.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Education
High School Diploma -
Spring Hill High School
Columbia05-2003
Skills
- Effective communication
- Personable and friendly
- Verbal and written communication
- Customer service
- Email and telephone etiquette
- Customer engagement
- Data entry
- Goal oriented
- Attention to detail
- MS office
- Relationship building
- Administrative support
- Positive attitude
- Time management
Timeline
Sleep Coach
S3 Sleep Solutions
07.2019 - 01.2025
Office Assistant
Volunteer Paving & Construction
03.2017 - 07.2019
Staffing Supervisor
Onin Staffing
01.2016 - 03.2017
High School Diploma -
Spring Hill High School