Megan Francescon
Rancho Cucamonga,CA
Summary
A dynamic leader with a proven track record at Mosaic NetworX, I excel in enhancing operational efficiency and spearheading software implementations. My expertise in system administration and project management, coupled with exceptional team leadership, has consistently driven process improvements and client satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Ops and Software Implementation Manager
Mosaic NetworX
07.2021 - Current
- Identified opportunities for process improvement, implementing changes that led to increased productivity and cost savings.
- Ensured data integrity by conducting rigorous data validation checks throughout the entire implementation process.
- Troubleshot issues during the implementation process, collaborating with development teams to resolve problems quickly and efficiently.
- Customized features within existing software platforms to better meet the unique needs of each client organization.
- Managed client relationships throughout the implementation process, maintaining open lines of communication to address concerns and gather feedback.
- Provided comprehensive training on newly implemented software systems, facilitating a smooth transition for endusers.
- Led regular status updates with stakeholders to report progress on software implementations, ensuring transparency and alignment across teams.
- Participated in system development life cycle from requirements analysis through system implementation.
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Developed comprehensive reporting systems that tracked service delivery progress transparently and efficiently.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Planned, designed, and scheduled phases for large projects.
- Improved software quality by executing thorough test cases and identifying critical defects.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Conducted regular business reviews with clients to assess progress toward objectives while identifying additional areas of potential collaboration or support.
- Participated in industry networking events to expand professional connections and promote company offerings.
- Fostered long-term relationships with key decision-makers within clients'' organizations, resulting in increased business opportunities.
- Stayed current on industry developments as well as competitor offerings, utilizing this knowledge strategically when developing recommendations for clients.
- Implemented CRM tools to better track sales opportunities and customer interactions.
Telecommunications Audit Specialist
Alexzander Consulting
01.2008 - 09.2023
- Ensured compliance with regulations, conducting thorough audits of financial records.
- Improved accuracy by reviewing financial statements and identifying discrepancies.
- Conducted detailed assessments for reducing risk and enhancing financial reporting.
- Enhanced audit processes by developing and implementing new methodologies.
- Prepared comprehensive audit reports, summarizing findings and recommending improvements.
Business Development Manager
Mesa Properties
05.2020 - 01.2021
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Improved sales team performance with targeted training programs focused on advanced sales techniques and product knowledge.
Hotel Manager
Hotel Casa 425 + Lounge
10.2014 - 05.2020
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
- Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in successful events and satisfied clients.
- Coordinated renovations projects, minimizing disruptions to guests while improving the overall aesthetic of the property.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Created and managed accurate occupancy forecasts and budgets.
Education
Fine Arts
Chaffey College
Rancho Cucamonga, CASkills
- Connectbase Instance Administrator: User management, CPQ components, margin manager, CPQ rules, Network Radar management, CPQ customization
- Connectbase API Integration Experience
- Project management
- Effective Team Leadership
- Business Requirements Analysis
- Effective Task Management
- Analytical Problem Solving
- Salesforce Systems Administration
- Salesforce Customization
- Lightning Configuration
- Data Management
- Report Building
- Dashboard Creation
- Data Migration
- Chatter Administration
- Email Template Design
- CPQ Configuration
- User Management
- Product Configuration and Management
- Data Mapping
- API Integrations
- Lightning App Builder
- ServiceNow Administration Fundamentals:
- Report Building
- Dashboard Configuration
- Product Configuration
- Data Imports
- CMDB Configuration
- User Management
- Mondaycom System Administrator
Certification
- Certified Telecommunications Network Specialist
- Cato SASE Cloud - Sales Training & Certification
- ServiceNow Micro Certification
- ServiceNow System Fundamentals Badge
- Salesforce System Administration Badges:
Salesforce Platform Basics
Prepare Your Salesforce Org for Users
User Management
Customize an Org to Support a New Business Unit
Identity Basics
Permission Set Groups
Data Modeling
Lightning Experience Customization
Customize a Salesforce Object
Accounts and Contacts
- Monday.com Work Management Badge
Timeline
Sales Ops and Software Implementation Manager
Mosaic NetworX
07.2021 - Current
Business Development Manager
Mesa Properties
05.2020 - 01.2021
Hotel Manager
Hotel Casa 425 + Lounge
10.2014 - 05.2020
Telecommunications Audit Specialist
Alexzander Consulting
01.2008 - 09.2023
Fine Arts
Chaffey College
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