Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Megan Freeman

Megan Freeman

Moore,OK

Summary

Dedicated Office Manager and Medical Billing Specialist with profound experience in the industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

9
9
years of professional experience

Work History

Office Manager/ Front Desk / Insurance Billing and Posting Specialist

Dermatology And Cosmetic Center Of Oklahoma
07.2019 - Current
  • Highly proficient with Modernizing Medicine (ModMed) EMR scheduling and billing
  • Scheduling appointments for surgery, cosmetic consults, new, and existing patients
  • Working check in/check out, referrals (inbound and outbound)
  • Managing and controlling inventory for office
  • Working with insurance companies to obtain prior authorizations and benefits
  • Utilizing multi-line phone system of over 200 calls daily
  • Highly proficient in medical billing/coding/working denied claims and posting insurance payments
  • Submitting end of month sales tax to state
  • Responsible for new hire process which includes interviewing, hiring, obtaining all onboarding paperwork, and helping facilitate training
  • Handled account payments and provided information regarding outstanding balances
  • Monitored outstanding invoices and performed collections duties
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft
  • Reconciled accounts receivable to general ledger

Front Desk Reception/Chiropractic Assistant

Advanced Chiropractic and Rehab Clinic
05.2018 - 07.2019
    • Answered customer telephone calls promptly and appropriately handled needs.
    • Proficient in Chiro-Touch software
    • Greeted visitors and patients upon arrival, offered assistance, and answered questions to build rapport and retention.
    • Scheduled chiropractic, massage therapy and nutrition appointments for 2 doctors
    • Utilized multi-line phone system to ensure all calls were answered efficiently
    • Took cervical and lumbar x-rays for initial appointments
    • Assisted and controlled physical therapy bay by hooking up patients to multiple therapies
    • Entered insurance payments into patient ledgers
    • Took weekly inventory on supplies and supplements
    • Collected copays and coinsurance's for all patients
    • Handled payment and bill processing, change giving and payment collecting for patients
    • Contacted insurance companies to verify patient eligibility and benefits

Front Desk Receptionist

Health Star Clinic
07.2016 - 05.2018
  • Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
  • Utilized multi-line phone system
  • Served patients by greeting, welcoming, and directing them appropriately both in person and over the phone
  • Coordinated high volume schedules for 4 chiropractors
  • Made daily reminder calls for next day appointments
  • Took patient vitals, height, age, and weight
  • Checked in and out up to 160 patients a day
  • Proficient in EZ-BIZ and data entry
  • Verified insurance policies and collected copayments and balances
  • Faxed and scanned documents into patients electronic charts
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Maintained confidentiality of sensitive data to protect customer and business information (HIPAA)
  • Completed daily cash/check deposits and balance drawer for next business day
  • Dropped off all outgoing mail for facility including Chiropractic and Pain Management

File Clerk/ Receptionist

David P. Franco
09.2014 - 06.2016
  • Utilized multi-line communication system to answer over 150 calls daily
  • Filed medical records
  • Utilized EMR (Electronic Medical Records) system
  • Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
  • Maintained confidentiality of information regarding patients and company (HIPAA compliance)
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

High School Diploma -

Holtville High School
Holtville, AL
05.2016

Skills

  • Certified in Microsoft Office: Word, Excel, and PowerPoint
  • Office Administration
  • Billing and Payment Processing
  • Claim Handling
  • Database Administration
  • Multi-Line Telephone Systems

Languages

Spanish
Limited Working

Timeline

Office Manager/ Front Desk / Insurance Billing and Posting Specialist

Dermatology And Cosmetic Center Of Oklahoma
07.2019 - Current

Front Desk Reception/Chiropractic Assistant

Advanced Chiropractic and Rehab Clinic
05.2018 - 07.2019

Front Desk Receptionist

Health Star Clinic
07.2016 - 05.2018

File Clerk/ Receptionist

David P. Franco
09.2014 - 06.2016

High School Diploma -

Holtville High School

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Megan Freeman