Megan Frego
Adkins,TX
Summary
To secure a responsible career opportunity to fully utilize my training and skills while making a significant contribution to the success of the company long term.
Overview
10
10
years of professional experience
Work History
Customer Support Agent
eBay
2022.01 - 2023.12
- Supporting eBay buyers on matters regarding site navigation, account setup and inquiries, payments, and other general questions
- Provides engaging and compassionate customer service within a dynamic call center environment
- Effectively utilizes written and verbal communication to serve eBay customers.
- Answered customer inquiries in person, by telephone, and via email.
- Provided technical support to customers regarding product use and troubleshooting.
- Responded promptly to customer complaints and concerns.
- Demonstrated excellent problem-solving skills when dealing with difficult customers.
- Assisted customers in navigating website content for online purchases or inquiries.
- Provided feedback on ways to improve the quality of service provided.
- Answered support calls to learn about and address customer needs, complaints or other issues with products or services.
Subject Matter Expert
TaskUs
2021.01 - 2022.01
- Aiding Chat/Phone/Email agents using proficient knowledge of Salesforce Knowledge bases
- Accurately Quality checking agents' performance using a DSAT/CSAT scoring
- Providing Coaching's and performance feedback to teammates.
- Provided subject matter expertise and guidance to cross-functional teams in the development of new products.
- Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
- Mentored junior staff members on best practices related to product design and implementation strategies.
Fulfillment Expert
Target
New Braunfels , TX
2021.01 - 2021.01
- Fulfillment Expert: Pick items for guest orders accurately and quickly, meeting service and required ship time standards
- Properly pack and sort guest orders in a timely manner
- Maintain goal expectations and correctly locate items
- Model excellent service by greeting all guests and follow all safety guidelines.
Receptionist
Ink Masters Tattoo Studio
2014.01 - 2018.01
- Greeting clients, giving them the proper paperwork for their appointment, and managing all aspects of customer relations
- Answered the phones to schedule appointments and answer questions
- Client follow-up and client management
- Handled all post-appointment payment and scheduling
- Responsible for scheduling reminders and updating the website
- General office management includes ordering supplies and maintaining clean studios
- Filing and keeping the Client files up-to-date and organized.
Education
High School Diploma -
Samuel Clemens High School
Schertz2008-06
Skills
- Customer service excellence
- Data Management
- Customer Success Management
- Technical Documentation
- Technical Troubleshooting
- Online Chat Support
- Incoming Call Management
- Customer Service
- Interpersonal Skills
- Teamwork and Collaboration
- Multitasking and Prioritization
- Support Services
- Active Listening
- Customer Communication and Empathy
- Microsoft Windows and Office
- Problem-Solving
References
- Ana Garcia, eBay, 210.425.4360
- Alenna Garcia, TaskUs, 210.516.2794
- Jessica Morris, Personal, 210.300.7113
Timeline
Customer Support Agent
eBay
2022.01 - 2023.12
Subject Matter Expert
TaskUs
2021.01 - 2022.01
Fulfillment Expert
Target
2021.01 - 2021.01
Receptionist
Ink Masters Tattoo Studio
2014.01 - 2018.01
High School Diploma -
Samuel Clemens High School
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