Summary
Overview
Work History
Education
Skills
Specific Qualifications
References
Timeline
Generic

Megan Fries

Senior Account/Operations Manager
Waterville,OH

Summary

Strong leader and problem-solver dedicated to streamlining operations in the HIT and regulatory space. Brings 19 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

19
19
years of professional experience

Work History

Senior Practice Experience Manager

Verana Health
San Francisco, CA
2021.Oct - 2024.Jan
  • Managed over 300 practice accounts for the IRIS QCDR and Axon QCDR working directly with clinicians and their staff
  • Analyzed practice performance data, investigated performance deficiencies, and advised on the best reporting options as well as improvements to operations, EHR workflow, or notation to increase performance and quality of care for private practice and specialty departments at AMCs
  • Led a cross functional weekly team meeting to hash out internal workflow and ticketing issues
  • Managed key metrics for onboarding and presented those to the American Academy of Neurology on a monthly basis
  • Interpreted Quality measure specifications on a cross-functional team and used my expertise and clinical background to advise on company-wide interpretation
  • Assisted with internal training programs including creating presentations and interactive learning activities, as well as researching regulatory changes and training the team
  • Mentored and served as a clinical and regulatory subject matter expert across departments

Senior Clinical Quality Expert

Entrust Global - Eye Care Leaders
Charlotte, NC
2017.Apr - 2021.Oct
  • MACRA/QPP/MIPS/APMs subject matter expert
  • Evaluate medical practices performance data and workflows to advise on changes in operations, notation, and other workflows to meet quality improvement goals
  • Perform internal audits, and assist with government program audits, targeted reviews, and hardship applications
  • Streamlined project processes for increased efficiency and improved quality of deliverables
  • Create and maintain the new hire training procedures and documentation and also create classes in TalentLMS
  • Create white papers, webinars, in-person presentations, blog posts, newsletters, and other website content
  • Work with programmers on client usability and to help catch potential certification issues
  • Write and maintain EHR release notes and MIPS EHR workflow user guides for internal and external use.
  • Led cross-functional teams to successfully complete projects on time.
  • Developed comprehensive project plans, identifying key milestones and resources needed for successful execution
  • Streamlined project processes for increased efficiency and improved quality of deliverables

Senior EHR Support Specialist

MDoffice
Edison, NJ
2012.Aug - 2017.Sep
  • Solve client EHR software issues over the phone and email
  • Train onsite during EHR Go-Lives
  • Create EHR software release notes and user guides
  • Create and present PowerPoints for user conventions
  • Test the software for quality assurance and also guide programmers on client usability
  • Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently
  • Developed training materials to educate both team members and clients on product functionality and best practices
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents

Surgery Scheduler/Ophthalmic Assistant

VISION ASSOCIATES
Bowling Green, OH
2005.May - 2011.Jun
  • Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries
  • Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents
  • Maintained internal SOPs and documentation of office procedure.
  • Coordinated surgical team schedules for seamless procedure planning and execution
  • Provided clear explanations of surgical procedures and addressed patient concerns promptly
  • Organized all necessary documentation for successful completion of medical audits related to surgery scheduling practices
  • Prepared and processed patient referrals and transfer requests.
  • Maintained compliance with HIPAA regulations regarding patient privacy while handling sensitive medical information daily
  • Verified insurance coverage and obtained pre-authorizations

Education

KNOWBE4

4MEDPRO

OWENS COMMUNITY COLLEGE

Skills

  • Proficiency in Microsoft Office and Teams, Google Workspace, Salesforce, Zoom, GoTo Meeting, TurboMeeting, Jira, Zendesk, Asana, and proficient on PC or Mac products
  • Business writing for education and social media
  • Training and mentoring experience
  • Program management
  • Leadership skills
  • Conflict management and resolution
  • Professional communication
  • Quick learner
  • Organizational skills
  • Analytical thinking
  • Decision-making
  • Customer experience strategy
  • Conflict resolution
  • Cross-functional collaboration
  • Workflow Planning
  • Policy and Procedure Development

Specific Qualifications

  • 12 years of experience working in the HIT space
  • 18 years of experience managing providers and their practices accounts
  • Adept at analyzing workflows and prioritizing departmental tasks
  • Extensive experience creating and maintaining internal training programs and SOPs
  • Experience with internal and government audits
  • 12 years of experience of self managing in a work-from-home environment while also communicating and operating as part of a cohesive team and across departments

References

  • Katie Skelly, kskelly86@hotmail.com, (701) 855-1262, Co-worker at Verana Health - Practice Experience Team
  • Mike Schmidt, mike@hiq-services.com, (704) 995-7593, Director/VP at MIPS Assurance - ECL
  • Heather Diehl, hss1983@gmail.com, (815) 564-8424, Co-worker at Verana Health - Practice Experience Team
  • Jessica Nance, jessica.nance.lpn@gmail.com, (815) 662-8873, Co-worker at Verana Health - Support Team
  • Searchlight reference surveys: https://my.searchlight.ai/meganfries08

Timeline

Senior Practice Experience Manager

Verana Health
2021.Oct - 2024.Jan

Senior Clinical Quality Expert

Entrust Global - Eye Care Leaders
2017.Apr - 2021.Oct

Senior EHR Support Specialist

MDoffice
2012.Aug - 2017.Sep

Surgery Scheduler/Ophthalmic Assistant

VISION ASSOCIATES
2005.May - 2011.Jun

KNOWBE4

4MEDPRO

OWENS COMMUNITY COLLEGE

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Megan FriesSenior Account/Operations Manager