Dynamic leader with a proven track record, adept in driving revenue growth and improving operational efficiency through strategic planning and team development. Excelled in roles requiring exceptional organizational and problem-solving skills, achieving significant improvements in productivity. Skilled in fostering teamwork and demonstrating empathy, consistently enhancing employee performance and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Sales District Leader
PepsiCo
11.2020 - Current
Responsible for developing and managing a team of employees to increase daily productivity and improve business performance.
Collaborated with the human resources department to recruit, hire, train, develop, motivate, and retain top talent within the district
Facilitated open communication between departments to improve collaboration among teams.
Negotiated contracts with vendors for supplies or services needed by stores within the district resulting in cost savings for the organization.
Collaborated with sales, product, and support teams to ensure seamless onboarding and account management processes.
Established strong relationships with customers to build trust and loyalty, leading to long-term business partnerships.
Served as the primary point-of-contact for customers, ensuring timely resolution of issues and effective communication.
Assisted customers with onboarding and product setup to foster successful adoption and usage.
Analyzed sales data to identify areas of improvement, resulting in an increase in customer satisfaction and revenue growth.
Supported executive leadership in making informed decisions based on accurate data analysis and insightful recommendations.
Developed financial and business analyses using software such as Power BI and Excel.
Coordinated virtual meetings with clients in order to understand their needs better and deliver tailored solutions.
Administrative Lead
PepsiCo
08.2018 - 11.2020
Improved office efficiency by streamlining administrative processes and implementing time-saving strategies.
Processed payroll for multiple locations
Responsible for accounts payables and receivables
Provided planning & execution support for company events such as team meetings and employee recognition opportunities
Reconciled bank accounts and financial spreadsheets
Prepared and submitted all new customer paperwork to ensure timely and accurate completion
Performed tasks associated with location support responsibilities, including but not limited to customer/supplier interactions, visitors, mail, running reports, copying, filing, faxing and telephone support
Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint
Updated reports, managed accounts, and generated reports for company database.
Volunteered to help with special projects of varying degrees of complexity.
Performance and Development Lead
Biggby Coffee
06.2016 - 06.2020
Provided feedback and coaching to employees on their performance after trainings
Conducted assessments to measure effectiveness of training programs
Presented training courses for employees, utilizing various approaches such as lectures, demonstrations, role-playing, and group activities
Developed innovative strategies to engage learners throughout the training process
Assessed current employee performance to determine improvement in productivity and efficiency and recommended training solutions when needed
Accounting Assistant
United Kennel Club
08.2014 - 06.2016
Assisted senior accountant with bookkeeping and accounting tasks including reconciling bank records, drafting financial documents, and invoicing customers or collecting payments
Performed other administrative tasks such as travel management, expense reports, prep of board rooms for management meetings
Performed daily cash management activities, such as preparing deposits and processing payments
Processed journal entries to accurately reflect business transactions in the general ledger