Summary
Overview
Work History
Education
Skills
Timeline
Generic
Megan Furlong

Megan Furlong

Elmont ,NY

Summary

Dynamic and results-driven professional with a strong background in customer service and leadership, honed at Walt Disney World Company. Proven ability to enhance guest experiences and foster teamwork, while effectively managing challenges. Skilled in training and mentoring, with a commitment to excellence and a focus on creating memorable interactions.

Overview

2
2
years of professional experience

Work History

Junior Camp Counselor

Shibley Day Camp
06.2023 - Current
  • Developed strong relationships with team members across departments, promoting open communication channels that led to improved collaboration efforts.
  • Promoted sales of merchandise by showcasing product features and benefits through engaging interactions with guests.
  • Contributed to the success of special events by executing assigned tasks efficiently and professionally.
  • Supported team members during peak times by taking on additional roles when needed, fostering a cooperative work environment.
  • Maintained high levels of energy and enthusiasm throughout long days filled with various activities, ensuring consistent engagement from all participants.
  • Promoted a safe and inclusive environment for all campers through effective supervision and conflict resolution strategies.
  • Reinforced positive behavior among campers through consistent praise and recognition of individual accomplishments while also addressing any inappropriate actions in a constructive manner.
  • Utilized creative problem-solving techniques when faced with challenges or unexpected situations during the camping season.
  • Received positive feedback from supervisors regarding my ability to adapt quickly to changing circumstances while maintaining a calm demeanor under pressure.
  • Collaborated with fellow counselors to create memorable events like talent shows, theme days, and team-building exercises.
  • Ensured camper safety by adhering to strict guidelines during outdoor excursions, water-based activities, and overnight stays.
  • Developed strong relationships with both campers and parents by providing regular updates on individual progress and addressing any concerns.
  • Maintained camper confidentiality when discussing personal information with other staff members or parents in accordance with privacy policies.
  • Participated in staff training sessions prior to each season to stay updated on best practices for working with children in a camp setting.
  • Worked with children of varying age, interest, skill, and developmental levels.

Cast Member

Walt Disney World Company
01.2025 - 05.2025
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
  • Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
  • Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
  • Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
  • Provided accurate information and helpful guidance to visitors, improving their overall park experience.
  • Assisted in creating memorable experiences for guests through interactive entertainment and engaging activities.
  • Participated in regular training sessions, remaining current on park updates and procedures to provide informed assistance to guests.
  • Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
  • Resolved guest concerns in a timely manner, demonstrating commitment to excellent customer service.

Sales Associate

Hobby Lobby
10.2024 - 01.2025
  • Assisted in training new cast members on park policies, procedures, and best practices for serving guests.
  • Resolved guest concerns in a timely manner, demonstrating commitment to excellent customer service.
  • Managed time to arrive on set when required to not delay rehearsals and shows.
  • Performed alongside various well-known actors and actresses.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Bachelors - Speech Language Pathology

Molloy College
Rockville Centre, NY

Skills

    Customer Service

    Leadership

    Tutoring

Timeline

Cast Member

Walt Disney World Company
01.2025 - 05.2025

Sales Associate

Hobby Lobby
10.2024 - 01.2025

Junior Camp Counselor

Shibley Day Camp
06.2023 - Current

Bachelors - Speech Language Pathology

Molloy College

Similar Profiles

CREATE PROFILE
Megan Furlong