Megan Schwandt
Machesney Park,IL
Summary
Motivated Catering Captain focused on maximizing customer satisfaction with delicious foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking.
Overview
10
10
years of professional experience
Work History
Catering Captain
Mission BBQ
Rockford, IL
07.2023 - Current
- Assist with set up and tear down of event buffets and assign stations to other catering employees
- Coordinate with guests, servers, and kitchen staff to ensure quality service
- Enforcing all employer rules and food service regulations
- Maintain a clean and safe work environment
- Assist in training new catering team members
- Communicate clients wants and needs with staff members to ensure they are met.
Medical Biller
Experity
Rockford, IL
06.2019 - 04.2020
- Assist in the examination of patient account billing records and notify patients of balances they have on their accounts
- Notify insurance companies of payments not received from them and solve claims
- Handle payments from patients over the phone and determine whether to proceed with collections on patient accounts.
Assembler
Yanfeng Automotive Interiors
Belvidere, IL
06.2017 - 04.2019
- Assemble interior automotive dashboards using hands and arms in handling, installing, positioning, and moving materials, and manipulating parts
- Performed physical activities that require considerable manual dexterity while climbing, lifting, balancing, walking, stooping, and handling materials
- Maintain a clean safe work environment and audit shipping needs of parts specifications in line with the manifest
- Trained new employees on how to do the job safely and correct.
Sales Associate
Toys 'R' Us
Rockford, IL
11.2015 - 12.2016
- Assist with scheduling of team members including placement and breaks
- Performed cash register and safe cycle counts accurately as well as count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Provided excellent customer service including baby registration program, clean, prep, stage, and stock products
- Managed various forms of payment from customers and issue receipts, refunds, credits, or change due to customers.
Crew Member
Dairy Queen
Rockford, IL
05.2014 - 10.2015
- Assist in stocking of stations, clean up, and set up for following shift
- Take orders in drive thru and serve customers.
Education
Bachelor of Applied Science- Human Resource and Organizational Leadership -
Rasmussen University
12.2023
Associate degree of Applied Science- Business Management -
Rasmussen University
12.2022
Phlebotomy Certification -
Rock Valley College
03.2020
Skills
- Diligent worker
- Motivated
- Team-player
- Management of Personnel Resources
- Organizational Development
- Basic Math Skills
- Excellent interpersonal communication
- Effective time management and prioritization
- Strong product knowledge
- Professional etiquette
- Dedicated
- Resolute
- Scheduling
- Cycle counts
- Education & training
- Active Listening
- Judgement & Decision Making
- Employee Relations
- Networking
- Decision-making
- Cultural-Awareness and Competency
- Digital Tools
- Staff Supervision
- Food Safety
- Marketing Knowledge
- Resource Allocation
- Americans With Disabilities Act (ADA)
- Presentation Development and Delivery
Accomplishments
Dean's List: Spring of 2021, Fall of 2022, Winter of 2022, Summer of 2023
Honor Roll: Summer of 2021, Spring of 2023
Timeline
Catering Captain
Mission BBQ
07.2023 - Current
Medical Biller
Experity
06.2019 - 04.2020
Assembler
Yanfeng Automotive Interiors
06.2017 - 04.2019
Sales Associate
Toys 'R' Us
11.2015 - 12.2016
Crew Member
Dairy Queen
05.2014 - 10.2015
Bachelor of Applied Science- Human Resource and Organizational Leadership -
Rasmussen University
Associate degree of Applied Science- Business Management -
Rasmussen University
Phlebotomy Certification -
Rock Valley College
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