Megan Galvin

Create, implement and executed a new resource within the company's MCAT division~ Peak Performance Coaching to all students preparing for their MCAT exam.

• Supported execution of development program to retain and grow coaching staff.
• Trained and supervised staff to consistently meet performance goals and customer service standards.
• Developed and implemented marketing strategies to increase customer engagement and drive revenue.
• Conducted research and analysis of market trends to determine potential opportunities for growth.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.

• Earmarked as company's Go-to leader for all client inquiries, named the internal expert for creating and implementing all learning & development classes
• Direct support for regional management teams ( up to 12) in executing their approved enrollment plan with strategies
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions within specific departments ( Such as: Instructors, coordinators, tutors and marketing ambassadors)
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Monitor e-learning classes, course selection, and development of custom curricula for self-paced preparation and In-person learning
• Create learning culture by building each managers knowledge and skill set to enable them to increase enrollment numbers, while focusing on what we do best and how that can be passed onto our students
• Troubleshoot and advise staff on how to achieve stronger, active, profit producing regions as well as retaining clients longer while ascending them into a higher level of service
• Flourishes in Entrepreneurial Environment
• Strong awareness of market to be able to forecast current & future trends to ensure our new services are delivered prior to all competitors in the space
• Integrated survey monkey and other tools to measure effectiveness of our programs' with feedback from client that assisted in modifying the class, instructor or anything internally that required changes
• Launched online learning platform creating it to be a unique and powerful learning environment which Introduced our proven learning system ( Lecture-Test-Review)
• Advise Pre Professional students on their LSAT/MCAT preparation with instruction of how to utilize our educational course and materials, resulting with increased scores on their respective exams
• Secure, negotiate costs and host all vendor exhibits in regional and national trade shows throughout USA
• Implement social network presence on relevant platforms: Twitter, Instagram, SDN and LinkedIn
• Monitor Google analytics to determine what areas to target with mailchimp mass email campaign blasts
• Report daily to Owner/ CEO on all daily operations
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.