Megan Walker
Redmond,OR
Summary
Accomplished Administrator with a proven track record at the US Forest Service, excelling in stakeholder relations and project management. Leveraged attention to detail and relationship development skills to successfully manage over 150 unique permits, significantly improving stakeholder relations and fostering cross-departmental communication. Demonstrated expertise in MS Office and customer service, enhancing organizational function and stakeholder satisfaction and compliance.
Overview
13
13
years of professional experience
Work History
Permit Administrator
US Forest Service
11.2022 - Current
- Managed over 120 long-term permits and over 30 short-term permits with large companies and independent business owners.
- Fostered positive relationships with permit holders, working one on one with individuals on new project approvals and annual operating plans.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Managed workflow and kept specialists reports on target to ensure timely project completion without compromising quality.
- Established a digital organized filing system that streamlined document retrieval and reduced misplaced files.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
Recreation Technician
US Forest Service
05.2018 - 11.2022
- Developed strong partnerships with local organizations to expand stewardship and Forest education.
- Provided exceptional customer service to public, addressing concerns and offering information about available resources.
- Engaged with stakeholders to gain compliance with Forest Service rules and regulations using education and establishing common interests.
- Enforced Forest Service rules and regulations by gaining a positive rapport with public and establishing common interests.
Sales Associate
Recreational Equipment Incorporated
10.2011 - 05.2018
- Educated customers on current promotional offerings and products using persuasive selling tactics.
- Sold memberships to customers and always hit monthly membership sales goals.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Science - Recreation Management And Natural Resources
Oregon State University - Cascades
Bend, Oregon05.2018
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- MS Office
- Work Planning and Prioritization
- Relationship Development
- Resourceful and Analytical
- Project Management
- Stakeholder Relations
- Proposal evaluation
- Process Improvement
Timeline
Permit Administrator
US Forest Service
11.2022 - Current
Recreation Technician
US Forest Service
05.2018 - 11.2022
Sales Associate
Recreational Equipment Incorporated
10.2011 - 05.2018
Bachelor of Science - Recreation Management And Natural Resources
Oregon State University - Cascades