Megan Gargan
Port Jefferson Station,New York
Summary
Veteran Food Service Manager successful at improving operations through efficiency updates, cost control strategies and profit management optimization. Excellent communication, planning and conflict resolutions skills.
Wow Ambassador
Overview
18
18
years of professional experience
Work History
General Manager of Food Service
Doherty Enterprise
06.2006 - Current
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Implemented comprehensive employee training programs that covered essential foodservice skills, customer service, and safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Coordinated with catering staff to deliver food services for special events and functions.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Purchased food and liquor and cultivated strong vendor relationships.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maximized quality assurance by completing frequent line checks.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated leadership skills in managing projects from concept to completion.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Delivered services to customer locations within specific timeframes.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Reviewed and approved employee schedules and timesheets.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw training of more than 100 team members.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Developed unique events and special promotions to drive sales.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
No Degree - Hospitality
Suffolk County Community College
Selden, NYSkills
- Delegating Assignments and Tasks
- Reliable and Responsible
- Staff Leadership
- Database Interface and Query Software
- Resource Allocation
- Staff Motivation
- Employee Supervision
- Safe Food Handling
- Purchasing
- Equipment management
- Employee Retention
- Scheduling and Rostering
- Ordering Supplies
Timeline
General Manager of Food Service
Doherty Enterprise
06.2006 - Current
No Degree - Hospitality
Suffolk County Community College