Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Garza

La Porte,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Medical Assistant

Alliance Health Resources
01.2021 - 09.2023
  • Used sample prep equipment to prepare for drug tests.
  • Prepared test samples and obtained and recorded test data in accordance with standards.
  • Operated laboratory equipment and instruments correctly to conduct tests.
  • Troubleshot equipment and monitored calibration and SPC.
  • Documented and verified patient information using laboratory information system.
  • Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
  • Summarized test results and activities for management via verbal updates or written reports.
  • Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Oriented and trained new staff on proper procedures and policies.
  • Followed appropriate procedures to minimize patient's exposure to radiation.

Parts Manager / Customer Service

Space Center Automotive
03.2023 - 06.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Kept accurate records to document customer service actions and discussions.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Created and reviewed invoices to confirm accuracy.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Ordered parts for customers, repair shops, and service departments for use in auto repair.

Medical Assistant /Receptionist Administrator

Rejuvenation Laser And Med Spa
09.2022 - 03.2023
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Enhanced office productivity by handling high volume of callers per day.
  • Supported office staff and operational requirements with administrative tasks.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

Education

GED -

Tegeler Career Center
Pasadena, TX
05.2008

Skills

  • Electronic Medical Record
  • Vital Sign Monitoring
  • Human Anatomy and Physiology
  • Phlebotomy
  • Specimen Collection
  • Direct Patient Care
  • Administrative Support
  • Staff Support
  • Seasoned in Medical Clinical Procedures
  • HIPAA Guidelines
  • Social Media Platforms
  • Spa Advertising
  • Spa Management Software
  • Cash Register Operations
  • Seasonal Promotions
  • Injection Administration
  • Inventory Auditing
  • Purchasing Oversight
  • Improving Customer Satisfaction
  • Complex Problem-Solving
  • Inventory Management
  • Return Processing
  • Managing Parts
  • Financial Recordkeeping

Timeline

Parts Manager / Customer Service

Space Center Automotive
03.2023 - 06.2023

Medical Assistant /Receptionist Administrator

Rejuvenation Laser And Med Spa
09.2022 - 03.2023

Medical Assistant

Alliance Health Resources
01.2021 - 09.2023

GED -

Tegeler Career Center

Similar Profiles

CREATE PROFILE
Megan Garza