Megan Geilenfeldt
San Diego,CA
Summary
Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
Work History
Sales Associate
Act II Consignment Boutique
2019.01 - 2019.06
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Restaurant Hostess
Bo Beau Kitchen + Garden
2019.06 - 2020.03
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Checked in with servers to confirm preparedness before seating customers.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
Fast Food Cashier
Sonics Drive In
2020.09 - 2021.04
- Accurately handled cash register transactions while providing excellent customer service.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Assisted counter staff in packing ready orders and distributing to customers.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
- Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed.
- Prepared food orders accurately and efficiently, adhering to strict quality control standards.
- Resolved customer complaints independently or with aid of supervisor.
- Completed order entries and verified correctness with customers to reduce post-order errors.
- Upsold menu items effectively, increasing overall sales and contributing to the restaurant''s revenue growth.
- Made change and issued receipts or tickets to customers for each transaction.
Server
Lidos Italian Foods
2021.04 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Checked guests' identification before serving alcoholic beverages.
Sales Associate
Urban Outfitters, Inc.
2022.11 - 2023.02
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
TikTok Manager
Axiom Tattoos
2022.06 - 2022.08
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Streamlined content creation processes, improving efficiency while maintaining quality standards.
- Monitored social media trends to keep brand's content relevant and engaging.
- Enhanced brand reputation with targeted crisis management strategy on social media.
- Curated diverse range of content, from informative blog posts to engaging videos, to cater to different audience preferences.
Private Nanny
Private Employer
2022.02 - 2023.09
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Led indoor and outdoor activities to entertain and occupy children.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
- Assisted with homework and school projects, fostering a love for learning in the children.
- Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
- Provided safe transportation to and from school, extracurricular activities, and other events.
- Monitored screen time usage to promote healthy balance between technology use and offline activities in daily life.
- Taught children basic life skills, manners and personal hygiene.
- Assisted with light housekeeping duties as well as running errands.
Education
High School Diploma -
Patrick Henry High School
San Diego, CA06.2019
Associate of Science - Interior Design
San Diego Mesa College
San Diego, CA06.2026
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
- Sales expertise
- Table Bussing
- Guest Seating
- Photo and Video Editing
- Content Creation
- Excellent Multitasking
- Photography and Videography
- Customer Service
- Time Management
- Listening Skills
- Excellent people skills
- Goal-Oriented
- Reliable and punctual
- Greeting guests
- Payment Processing
- POS system operations
- Restaurant layout knowledge
- Reservation planning
- Phone Etiquette
- Drive-Thru Operations
- Food Display Arrangements
Timeline
Sales Associate
Urban Outfitters, Inc.
2022.11 - 2023.02
TikTok Manager
Axiom Tattoos
2022.06 - 2022.08
Private Nanny
Private Employer
2022.02 - 2023.09
Server
Lidos Italian Foods
2021.04 - Current
Fast Food Cashier
Sonics Drive In
2020.09 - 2021.04
Restaurant Hostess
Bo Beau Kitchen + Garden
2019.06 - 2020.03
Sales Associate
Act II Consignment Boutique
2019.01 - 2019.06
High School Diploma -
Patrick Henry High School
Associate of Science - Interior Design
San Diego Mesa College
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