Megan Ghitea
Lebanon,OR
Summary
As a Team Lead, I spearheaded initiatives that significantly enhanced team performance and customer satisfaction. By focusing on coaching, mentoring, and rigorous performance monitoring, I fostered a culture of excellence and inclusion. My adeptness at conflict resolution and maintaining operational integrity led to measurable improvements in project delivery and service quality.
Overview
11
11
years of professional experience
Work History
Team Lead
Walmart
11.2013 - 06.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained in-stock of products, Price Changes and Modular integrity to enhance the customers shopping experience.
- Performed Customer service to streamline customer shopping experience and resolve any conflicts.
- Daily cash office duties including, balancing checks, auditing cash recycler, creating tills, creating daily deposit bags for cash and checks, researching register long/shorts, as well as general preventative maintenance on Cash Recycler.
- Daily Register Audits/Cash Handling.
- Cold calls to customers regarding feedback from surveys, conflict resolution.
Education
High School Diploma -
David Douglas High School
Portland, ORSkills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Complaint resolution
- Employee Evaluation
- Diversity and Inclusion
- Attention to Detail
- Team Supervision
- Team motivation
- Staff Training
- Conflict Resolution
Timeline
Team Lead
Walmart
11.2013 - 06.2024
High School Diploma -
David Douglas High School