Megan Gigola
Wallingford,CT
Summary
Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across retail company environments.
Overview
21
21
years of professional experience
Work History
HR Payroll Executive
VIP Distributors
05.2017 - Current
- Played a key role in the development of a more robust time tracking system, leading to improved recordkeeping and accountability.
- Reduced errors in payroll processing through meticulous attention to detail and regular audits.
- Administered various compensation programs like bonuses, commissions, overtime pay-ensuring accurate calculations based on performance metrics.
- Managed complex payrolls for multiple clients, ensuring accurate and timely payments.
- Resolved employee payroll concerns promptly, maintaining trust in the organization''s ability to manage compensation accurately.
- Resolved payroll discrepancies by collecting and analyzing information.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Instructed senior leaders on appropriate employee corrective steps.
- Discovered and resolved complex employee issues that affected management and business decisions.
Customer Service Expeditor
VIP Of Orange LLC
03.2003 - 11.2012
- Contributed positively to team morale through active participation in meetings, providing constructive feedback on operational efficiency initiatives.
- Resolved complex customer issues by utilizing strong problem-solving skills and attention to detail.
- Assisted customers with navigating company website and online resources, increasing self-service options and reducing support requests.
- Provided prompt assistance to customers experiencing delays or complications during the ordering process, minimizing negative impacts on the business relationship.
- Acted as a liaison between various internal departments when coordinating resolutions for particularly challenging cases, fostering teamwork and cooperation towards shared goals of exemplary customer service delivery.
- Achieved high customer retention rates by consistently delivering empathetic, knowledgeable and efficient service during all interactions.
- Trained new team members on best practices in customer service and expediting processes, boosting team performance.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
West Haven High School
West Haven, CT06.2001
Skills
- Payroll Software Expertise
- Employee Relations
- Payroll Management
- Benefits Administration
- Human Resources Operations
- Human Resources Department Processes
Timeline
HR Payroll Executive
VIP Distributors
05.2017 - Current
Customer Service Expeditor
VIP Of Orange LLC
03.2003 - 11.2012
High School Diploma -
West Haven High School