Megan Gigola
Wallingford,CT
Summary
Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across retail company environments.
Overview
21
21
years of professional experience
Work History
HR Payroll Executive
VIP Distributors
920 South Colony Rd Wallingford, CT 06492
05.2017 - Current
- Played a key role in the development of a more robust time tracking system, leading to improved recordkeeping and accountability.
- Reduced errors in payroll processing through meticulous attention to detail and regular audits.
- Administered various compensation programs like bonuses, commissions, overtime pay-ensuring accurate calculations based on performance metrics.
- Managed complex payrolls for multiple clients, ensuring accurate and timely payments.
- Resolved employee payroll concerns promptly, maintaining trust in the organization''s ability to manage compensation accurately.
- Resolved payroll discrepancies by collecting and analyzing information.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Instructed senior leaders on appropriate employee corrective steps.
- Discovered and resolved complex employee issues that affected management and business decisions.
Customer Service Expeditor
VIP Of Orange LLC
170 Boston Post Rd Wallingford, CT 06477
03.2003 - 11.2012
- Contributed positively to team morale through active participation in meetings, providing constructive feedback on operational efficiency initiatives.
- Resolved complex customer issues by utilizing strong problem-solving skills and attention to detail.
- Assisted customers with navigating company website and online resources, increasing self-service options and reducing support requests.
- Provided prompt assistance to customers experiencing delays or complications during the ordering process, minimizing negative impacts on the business relationship.
- Acted as a liaison between various internal departments when coordinating resolutions for particularly challenging cases, fostering teamwork and cooperation towards shared goals of exemplary customer service delivery.
- Achieved high customer retention rates by consistently delivering empathetic, knowledgeable and efficient service during all interactions.
- Trained new team members on best practices in customer service and expediting processes, boosting team performance.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
West Haven High School
West Haven, CT06.2001
Skills
- Payroll Software Expertise
- Employee Relations
- Payroll Management
- Benefits Administration
- Human Resources Operations
- Human Resources Department Processes
Timeline
HR Payroll Executive
VIP Distributors
05.2017 - Current
Customer Service Expeditor
VIP Of Orange LLC
03.2003 - 11.2012
High School Diploma -
West Haven High School