Megan Gilbert
Willis,TX
Summary
Highly experienced motivated self-starter known for exemplary multi-tasking while thinking outside the box. Gifted at working with all types of personalities and often successfully play good cop/bad cop to get the sale. Vast experience working with top clients and leading large and small teams alike. Bringing a wealth of knowledge and understanding of hard surface flooring as well as custom countertops, market conditions and customer preferences. Meticulous attention to detail and extremely effective communicator both written and verbal. Builds loyalty and long-term relationships with customers while consistently reaching targets. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Commercial Inside Sales
Floor & Decor Commercial (Corporate)
02.2021 - 02.2024
- Successful in assisting Regional Sales Managers in closing more than $30 Million dollars each year during tenure.
- Regularly assisted Sales Managers in closing million dollar sales.
- Sought best solutions for competitive pricing, expediting product delivery and coordinating with Operations, Sales Associate, Stores and Clients to deliver World Class Service.
- Effectively negotiated pricing externally and internally to take care of our Clients needs while protecting the margins at Floor & Decor.
- Assisted in development on Salesforce CRM customization to fit needs of our team.
- Trained Sales Professionals on usage of Salesforce CRM, practices and procedures of properly organizing work flow as well as following through with opportunities in pipeline to completing and delivering sale in CRMs.
- Routinely acted as liaison between 5-15 Sales Professionals, Sales Leadership, Operations, Logistics, Marketing and order processing to close and complete sales.
- Reconciled sales of 5-15 Regional Sales Managers on a monthly basis to ensure commissions were paid properly.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
Marketing Assistant
Sage Surfaces LLC
06.2016 - 07.2018
- Formulated ideas to further development and strategic planning of business operations.
- Managed project deadlines and guided large teams to each milestone through completion stage.
- Crafted departmental and individual goals and held teams accountable for their roles and actions related to meeting company goals.
- Oversaw team of designers and editorial team on marketing materials and client deliverables.
- Established and maintained external communications calendar, and managed scheduled assignments to ensure team alignment and deadlines could be met.
- Ran all efforts for marketing campaigns, product launches, events and strategic partnerships.
- Planned and lead monthly meeting with senior executive team which covered marketing divisions future plans and current campaign effectiveness.
- Was lead liaison for key client executives that all expectations were met or exceeded.
- Researched competitive products and put together general market research reports to help grow market share.
- Oversaw $19 Million in revenue with key clients in the first year, with a 25% growth in revenue YOY.
- Cultivated and managed relationships with key clients, vendors and community partners.
- Serviced accounts on regular basis to propose new products or services and maximize revenue.
- Planned and led training sessions in multiple states to promote sales team professional development and sales goal reinforcement.
- Trained and coached sales professionals focused on servicing accounts.
Customer Service Representative
Sage Surfaces LLC
11.2014 - 06.2016
- Answered on average of 60 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Dedicated to continuously improving sales abilities and product knowledge.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Account Manager
Professional Maintenance Advisors (construction & flooring installation)
01.2014 - 11.2014
- Communicated with crews that were working on jobs to ensure they were properly equipped to complete jobs in a timely manner.
- Spoke with clients to go over job timelines and expectations.
- Scheduled and oversaw all projects while maintaining documentation of each project.
- Managed payroll, schedules and time management on jobs.
- Used QuickBooks for all bookkeeping.
Education
Bachelor of Arts - Human Resource Development
Texas Tech University
Lubbock, TXSkills
- Highly dependable
- Exceptional communication skills
- Thinks outside box - if it doesn't work forwards, try it backwards!
- Solution Coordination
- Has worked from home entire adult career
- Project Coordination
- Regional Sales and Support
- Sales and Negotiation
- Proficient in QuickBooks
- Proficient in Salesforce CRM
- Troubleshooting and course correcting in relation to exceeding goals
- Attention to detail
- Self-motivated
- Conflict resolution amongst large teams
- Project management
- Database Entry
- Organization
- Spreadsheets/Reports
- MS Windows for PC & Mac
Certification
Microsoft Certified by Simplilearn
Timeline
Commercial Inside Sales
Floor & Decor Commercial (Corporate)
02.2021 - 02.2024
Marketing Assistant
Sage Surfaces LLC
06.2016 - 07.2018
Customer Service Representative
Sage Surfaces LLC
11.2014 - 06.2016
Account Manager
Professional Maintenance Advisors (construction & flooring installation)
01.2014 - 11.2014
Bachelor of Arts - Human Resource Development
Texas Tech University
Microsoft Certified by Simplilearn
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