MEGAN GILBERT
Spring
Summary
Strategic, client-focused operations leader with 14+ years of progressive experience in property management, team development, and customer experience within the self-storage industry. Recognized for stepping into expanded leadership responsibilities across multiple properties, driving operational consistency, and enhancing team performance. Known for a hands-on approach, training expertise, and a passion for delivering outstanding service and results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Client Experience Manager
Amazing Spaces Storage Centers
The Woodlands
01.2018 - Current
- Evaluate operations and market trends to identify opportunities for improvement, and leverage changes effectively.
- Engage prospects and customers through trade shows, networking events, and YouTube content to build brand awareness, and drive business growth.
- Stay informed on the competitive landscape by monitoring market conditions and adjusting strategies accordingly.
- Address client complaints promptly, providing timely solutions, and following up to ensure issues are resolved.
- Increased service partner referrals by 230% in 2020, and 90% in 2019, through strategic relationship-building and outreach.
- Coordinate the creation of marketing collateral, including videos, and social media content, to enhance brand presence.
- Manage client relationships across multiple locations, ensuring high levels of service, client satisfaction, and retention.
- Build and maintain strong partnerships with service providers, vendors, and local businesses to drive referrals and business opportunities.
- Lead marketing initiatives, including event planning, social media engagement, and community outreach, to increase property visibility and traffic.
- Conduct regular visits to properties, ensuring optimal client experiences, inspecting facilities, and addressing operational concerns.
- Develop and implement training programs that align with company values, performance goals, and operational excellence.
- Support the recruitment, hiring, and onboarding of new staff, fostering a high-performance culture across all locations.
- Provide coaching and feedback to property teams, cultivating a client-first approach, and maintaining high operational standards.
- Oversee property inspections to ensure compliance with company standards, addressing maintenance issues efficiently.
- Analyze client feedback, surveys, and online reviews to drive service improvements, and resolve concerns.
- Collaborate with leadership to develop and execute property-specific marketing plans that align with broader business objectives.
- Handle after-hours issues swiftly, ensuring continuous service delivery, and maintaining client satisfaction.
Property Manager
Amazing Spaces Storage Centers
The Woodlands
01.2011 - 01.2018
- Led a team of leasing and sales consultants, ensuring top performance and customer satisfaction.
- Managed the leasing process from inquiry to move-in, achieving occupancy and revenue goals.
- Maintained property appearance, cleanliness, and coordinated maintenance requests.
- Built strong relationships with clients, vendors, and community partners to drive growth.
- Executed marketing initiatives, including social media posts and community involvement, to increase foot traffic.
- Managed retail inventory, ensuring product availability, and accurate stock levels.
- Regularly submitted weekly and monthly reports on performance and occupancy.
Education
High School Diploma -
Jersey Village High School
Houston, United States, TX2005
Skills
- Strategic Relationship Building
- Team Leadership & Development
- Efficient Time & Priority Management
- Client Engagement & Retention
- Conflict Resolution & Problem Solving
- Exceptional Customer Service
- Multi-Site Support & Operations
- Team Training & Leadership Development
- Client Experience Optimization
- Lease-Up & New Hire Onboarding
- Sales Strategy & Occupancy Growth
- CRM & Maintenance Workflow Systems
- Vendor & Facilities Management
- Event Planning & Marketing Execution
- Budget Monitoring & Reporting
- Cross-Functional Collaboration
Accomplishments
- Employee of the Year – Amazing Spaces Storage (2019 & 2017)
- Positive Outlook Award – Amazing Spaces Storage (2018)
- Accountability: Best Employee Example Award – Amazing Spaces Storage (2017)
- Best Team Communicator Award – Amazing Spaces Storage (2016)
- Increased service partner referrals by 230% (from 2020) and 90% (from 2019), strengthening community engagement and lead quality
- Created a referrals module in SugarCRM to optimize tracking of networking partners—improving accuracy, visibility, and strategic partner management
Additional Information
Proficient in MS Office, MS Word, PowerPoint, SugarCRM, Sugar Market, Smartsheet, and WordPress.
Certification
Sugar Market Certification
References
References available upon request.
Timeline
Client Experience Manager
Amazing Spaces Storage Centers
01.2018 - Current
Property Manager
Amazing Spaces Storage Centers
01.2011 - 01.2018
High School Diploma -
Jersey Village High School
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