Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Gilland

Cosby,TN

Summary

Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Approachable Frontdesk Agent offers strong background in hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service. Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems. Positive and upbeat Front Desk Agent successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.

Overview

6
6
years of professional experience

Work History

Front Desk Agent

Bluegreen Vacations
Gatlinburg, TN
01.2023 - Current
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Resolved customer complaints promptly and courteously.
  • Provided information about hotel amenities, services, and local attractions.
  • Inputted guest information into computer system accurately and securely.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
  • Addressed customer needs in a timely manner.
  • Collaborated with colleagues to ensure smooth operations of front desk area.
  • Provided excellent customer service while upholding company policies.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Front Desk Agent

Margaritaville
Gatlinburg, TN
08.2019 - 05.2021
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Provided information about hotel amenities, services, and local attractions.
  • Scheduled reservations for groups and special events.
  • Verified accuracy of room rates and other charges during check-in process.
  • Addressed customer needs in a timely manner.
  • Managed cash drawer responsibly throughout shift.
  • Stayed current on promotions, discounts, packages, and offers available at the hotel.
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Front Desk Agent

Gatlinburg Falls Resort
Gatlinburg, TN
08.2018 - 08.2019
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Resolved customer complaints promptly and courteously.
  • Inputted guest information into computer system accurately and securely.
  • Verified accuracy of room rates and other charges during check-in process.
  • Addressed customer needs in a timely manner.
  • Stayed current on promotions, discounts, packages, and offers available at the hotel.
  • Provided excellent customer service while upholding company policies.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered telephones and greeted visitors to assist, answer questions and direct.

Education

Cosby High School
Cosby, TN
05-2020

Skills

  • Call Handling
  • Telephone Reception
  • Guest Check-In And Check-Out
  • Membership Processing
  • Greeting Guests
  • Professional Demeanor
  • Customer Assistance And Interaction
  • Excellent Telephone Demeanor
  • Check-In And Check-Out Procedures
  • Complaint Resolution
  • Exceptional Customer Support
  • Local Attraction Knowledge
  • Computer Reservations Systems

Timeline

Front Desk Agent

Bluegreen Vacations
01.2023 - Current

Front Desk Agent

Margaritaville
08.2019 - 05.2021

Front Desk Agent

Gatlinburg Falls Resort
08.2018 - 08.2019

Cosby High School
Megan Gilland