Megan Gilley
Hampton,GA
Summary
Accomplished Warehouse Inventory Control Manager and Customer Service Manager with a proven track record at DHL Supply Chain and Sunland Logistics Solutions. Expert in enhancing inventory accuracy and fostering strong client relationships. Skilled in KPI tracking and customer relationship management, achieving significant improvements in operational efficiency and client satisfaction.
Overview
4
4
years of professional experience
Work History
Warehouse Inventory Control Manager
DHL Supply Chain
10.2023 - Current
- Provided support during physical inventory counts, validating data entry and reconciling discrepancies in real-time for more accurate reporting outcomes.
- Enhanced overall accuracy of inventory records through regular audits and reconciliations.
- Conducted root cause analysis on recurring issues related to stock discrepancies, initiating corrective actions to prevent future occurrences.
- Oversaw the implementation of a new warehouse management system, ensuring smooth transitions and minimal disruptions to daily operations.
Customer Service Manager
Sunland Logistics Solutions
04.2022 - 10.2023
- Followed through with client requests to resolve problems.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Customer Service Supervisor
Sunland Logistics Solutions
07.2020 - 04.2022
- Coached employees through day-to-day work and complex problems.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Inventory Control Supervisor
Sunland Logistics Solutions
01.2020 - 07.2020
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Led a team of inventory control specialists, providing guidance, performance evaluations, and professional development opportunities.
- Decreased inventory shrinkage through diligent monitoring, security measures, and employee training on loss prevention practices.
- Optimized storage space utilization by reorganizing warehouse layout and product placement.
Education
Associate of Science - Business Administration
Southern New Hampshire University
New Hampshire05.2024
Skills
- KPI Tracking
- SOP Writing
- Work Planning and Prioritization
- Customer Relationship Management
Timeline
Warehouse Inventory Control Manager
DHL Supply Chain
10.2023 - Current
Customer Service Manager
Sunland Logistics Solutions
04.2022 - 10.2023
Customer Service Supervisor
Sunland Logistics Solutions
07.2020 - 04.2022
Inventory Control Supervisor
Sunland Logistics Solutions
01.2020 - 07.2020
Associate of Science - Business Administration
Southern New Hampshire University