Megan Glenn
Charlotte,NC
Summary
Dedicated professional focused on enhancing patient safety and satisfaction through compassionate care and effective communication. Expertise in managing high-risk situations and applying de-escalation techniques to ensure compliance and achieve positive outcomes. Committed to collaboration with interdisciplinary teams to drive quality improvements in patient care.
Overview
10
10
years of professional experience
Work History
Public Safety Officer
Atrium Healthcare
Charlotte, North Carolina
09.2025 - Current
- Monitored facility security to ensure safety of patients and staff.
- Oversaw children on a behavioral unit to maintain order.
- Assisted clinical staff with implementation of restraints during critical situations.
- Guided clients in developing coping strategies for mental health challenges.
- Generated comprehensive reports utilizing advanced data analysis tools.
Patient Safety Attendant
Atrium Healthcare
Concord, North Carolina
04.2022 - 09.2025
- Enhanced patient satisfaction by providing compassionate care and addressing individual needs promptly.
- Collaborated with interdisciplinary teams to improve patient outcomes through effective communication and coordinated care plans.
- Mentored new patient safety attendants, sharing best practices to facilitate acclimation to roles.
- Participated in unit meetings to remain updated on policy changes and protocol updates affecting daily tasks.
Correctional Officer
Mecklenburg County Sheriff's Office
11.2019 - 07.2021
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Deputy Court Clerk
Mecklenburg County Court House
04.2019 - 11.2019
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Drafted professional court correspondence to facilitate legal proceedings.
- Handled financial transactions, including processing payments for fines and fees, ensuring accuracy and proper recordkeeping.
- Handled financial transactions with meticulous attention to accuracy and recordkeeping.
Customer Service Representative
Spectrum
01.2017 - 11.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Crossroads Charter
Charlotte, NC06-2015
Skills
- Emergency response training
- Time management
- Safety protocols
- De-escalation techniques
- Conflict resolution
- Problem-solving skills
- Time management
- Attention to detail
- Reliability and punctuality
- Stress tolerance
- Professional ethics
- Attention to detail
Timeline
Public Safety Officer
Atrium Healthcare
09.2025 - Current
Patient Safety Attendant
Atrium Healthcare
04.2022 - 09.2025
Correctional Officer
Mecklenburg County Sheriff's Office
11.2019 - 07.2021
Deputy Court Clerk
Mecklenburg County Court House
04.2019 - 11.2019
Customer Service Representative
Spectrum
01.2017 - 11.2018
High School Diploma -
Crossroads Charter