MEGAN GLOVER
St. Marys,GA
Summary
Highly motivated individual with an attention to detail and a strong background in photography, graphic design, customer service, and bar operations. Strives to excel in all circumstances for quality, professional growth, and promoting higher levels of efficiency. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
19
19
years of professional experience
Work History
Freelance Photographer
Self
10.2006 - Current
- Published fine art and pin-up photographer
- Graphic design artist
- Website maintenance
- Teaching and assisting in photography at professional capacity
- Consistently improved multiple team metrics through personal training and assistance
- Advertising, pricing, printing and selling personal analog work
- Maintained productive professional relationships with models and modeling agencies
- Photographed high-quality images for both print and internet distribution
- Shot photographs in controlled lab, field and remote environments
- Planned and prepared for all on-location and studio shoots
- Selected and set up appropriate props, backdrops and lighting.
- Maintained and shared portfolios of artistic work to demonstrate styles, interests, and abilities with potential customers.
- Trained new photographers in use of camera equipment and editing software.
- Delivered consistent results under tight deadlines by effectively prioritizing tasks and maintaining focus on project objectives.
- Efficiently managed workflow during peak seasons by delegating tasks to assistants or outsourcing post-production work when necessary.
- Digitally edited photos to enhance appearance.
- Maintained productive professional relationships with models and modeling agencies.
- Planned and prepared for on-location and studio shoots.
- Mentored aspiring photographers by sharing expert knowledge in composition techniques and equipment use.
- Developed strong relationships with local businesses, securing ongoing photography work for promotional materials and events.
- Negotiated contracts with clients to secure profitable projects while meeting their specific needs and budget constraints.
- Assisted clients in selecting best images from photoshoots for optimal print quality and visual impact in marketing materials or personal use.
- Used image processing algorithms to reduce motion blur and enhance color, contrast and light range.
- Utilized various types of camera equipment to capture best possible shots.
- Organized photoshoots from conceptualization to completion, effectively coordinating logistics such as locations, models, and props.
- Selected and set up appropriate props, backdrops, and lighting.
- Collaborated with clients to create engaging photo albums.
- Captured stunning images for weddings, corporate events, and portraits, resulting in repeat business and referrals.
- Streamlined photo editing process, increasing efficiency and reducing turnaround time for clients.
Customer Service Representative
Sitel Worldwide Corporation
10.2017 - 01.2018
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Trained and certified for HIPAA regulations and sensitive data handling
- Answered customer telephone calls promptly to avoid on-hold wait times, in upwards of 50+ calls per day
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Developed and updated databases to handle customer data.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer requests for products, services, and company information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Sales Associate
Macy's
10.2016 - 01.2017
- Maintained organized, presentable merchandise to drive sales
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Custom Framer
A C Moore
09.2014 - 01.2015
- Listened to customer needs and desires to identify and recommend optimal products including those at archival status
- Customized frames including measuring, cutting, and mounting glass
- Issued receipts and processed refunds, credits, or exchanges.
- Carefully prepared design layouts into prepress files for offset, web and digital printing.
- Delivered exceptional craftsmanship in custom framing projects, resulting in repeat business from satisfied customers.
- Increased repeat clientele by providing excellent customer service during consultations, design discussions, and pick-up appointments.
- Reduced material waste by accurately measuring and cutting frames according to precise specifications.
- Ensured long-lasting preservation of artwork by utilizing acid-free matting and UV-resistant glass during framing process.
- Expanded product offerings by staying current with industry trends, new materials, and supplier options for custom framing services.
- Enhanced customer satisfaction by providing personalized framing solutions tailored to individual needs and preferences.
Sales Associate
Tower Records
01.2005 - 11.2006
- Maintained records related to sales, returns and inventory availability
- General sales, stock, register and phone sales, inventory maintenance, band and written author promotional work, Ticketmaster trained
- Maintained organized, presentable merchandise to drive sales and showcase availability
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Minimized wait times for customers during peak hours, maintaining high level of customer satisfaction.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
Associate of Arts - Art History
Santa Fe College
Gainesville, FL08.2024
Maryland Bartending Academy
Baltimore, MD04.2006
GED -
GED Program
Baltimore, MD08.2005
Skills
Photography (10yrs)
Graphic Design (10yrs)
HIPAA Regulations
Customer Service (10yrs)
Microsoft Office Suite (10yrs)
Copy Editing (5yrs)
Painting (10yrs)
3D Design (10yrs)
Custom Framing
Organizational (10yrs)
Fine Art
Mixology/Bar Operations(10yrs)
Light Design
Inventory Maintenance
Website Design and Maintenance
Equipment Preparation
Attention to Detail
Workflow Management
Creative vision
News photography
Digital Image Creation
Adobe Lightroom
Photo editing
Creative artistic vision
Commercial Photography
Equipment Maintenance
Creative Lighting
Video Editing
HD photography
Workload Management
Color theory
Bookkeeping
Sales and Marketing
Reference Photography
Location Scouting
Fashion photography
Retouching and color correction
Customer Service
Publications
5 Feet, A Book of Contemporary Fine Art Photography. November 2006. Hardback publication, with 72 pages of personal photography in hi-resolution prints.
Timeline
Customer Service Representative
Sitel Worldwide Corporation
10.2017 - 01.2018
Sales Associate
Macy's
10.2016 - 01.2017
Custom Framer
A C Moore
09.2014 - 01.2015
Freelance Photographer
Self
10.2006 - Current
Sales Associate
Tower Records
01.2005 - 11.2006
Associate of Arts - Art History
Santa Fe College
Maryland Bartending Academy
GED -
GED Program