MEGAN GOLDEN
Chicago,IL
Summary
Hardworking and motivated individual with 15 years experience and record of success in both the retail and hospitality industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
16
16
years of professional experience
Work History
Manager/Bartender
Leaderbar Drafthouse & Eatery
Chicago, IL
10.2013 - 12.2023
- Maintained standards of operations for a 260-occupancy high volume sports bar and restaurant.
- Updated restaurant’s website and POS system.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests and schedules.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Recruited and hired qualified candidates to fill open positions.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Handled cash distribution for restaurant, including managing bar banks, tip outs, expenses, and bi-weekly payroll.
- Managed inventory and developed/updated par levels.
DESIGNER/MANAGER
La-z-boy Furniture Galleries
Chicago, IL
05.2008 - 10.2013
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Advised clients on showroom floor, during In-Home Consultations and In-Store presentation on interior design factors such as space planning, layout and utilization of furnishings, and color and fabric coordination to create individualized design solutions to sell La-Z-Boy and vendor products.
- Maintained the visual appearance of the showroom floor by executing point of sale, window, and in-store displays, as well as, organizing vendor catalogs and fabrics.
- Maintained the highest level of sales always considering metrics such as: Margin, Vendor sales, average ticket, volume, and In-Home percentage.
Education
Bachelor of Arts - Interior Design
International Academy of Design And Technology
Chicago, IL12-2006
Skills
- Staff Development
- Policy Implementation
- Workforce Management
- Product Management
- Schedule Preparation
- Time Management
- Complex Problem-Solving
- Operations Management
- Customer Relationship Management (CRM)
- Microsoft Office
- Verbal and Written Communication
References
References available upon request.
Timeline
Manager/Bartender
Leaderbar Drafthouse & Eatery
10.2013 - 12.2023
DESIGNER/MANAGER
La-z-boy Furniture Galleries
05.2008 - 10.2013
Bachelor of Arts - Interior Design
International Academy of Design And Technology